German-speaking Customer Service Representative – CS DACH

The organisation

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties.

The function

The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.

All inquiries and complaints are handled by telephone, mail, fax or e-mail.  Customer

Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.

As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

Requirements

  • Higher vocational education
  • Mother tongue German
  • Fluency in English (corporate language)
  • Good communication skills
  • Excellent grammar and writing skills in native language
  • Good computer skills
  • Experience with customer care
  • Strong focus on customer satisfaction
  • Team player
  • Adding cultural and qualitative value to service
  • Strong focus on customer satisfaction

We offer

Working hours 40 hours a week, Monday – Friday.
Work in a growing international company in a young, ambitious, professional and dynamic environment.
We offer a competitive salary.
A comprehensive relocation package is applicable for candidates living further than 50km from the CAC and willing to relocate to within 20km of the CAC.
Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (English or German) and any other documentation that adds value to your application.

For more information about this vacancy please contact the Recruitment Office on +31 43 3562323