Malta, BirkirkaraJobMatchingPartner
Erstellungsdatum 12.03.2024
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German VIP Manager
Our client is a rapidly expanding casino & sportsbookand is claiming an increasing market-share of the German market. To better service their clients, they will be engaging several more VIP managers. Being a German speaker (native level) is a requirement for this role, as you will not only be chatting and creating promotions for your VIPs, but also take and make phonecalls so your German communications skills must be top notch.
Basic salary from €28-40K + comprehensive bonus scheme of up to 50% !
Role & Responsibilities
- Engage with VIP clients via chat, email and phone
- Identify potential VIP clients
- Develop and sustain solid relationships with VIP clients
- Assess and resolve clients' issues
- Meet VIP players for streamed and live events
- Evaluate and provide feedback on various segments relating to KPI performance
- Meet or exceed KPI targets
- Take active part in developing and implementing VIP programs and initiatives
Required Skills & Experience
- Native/C2 communication-skills in German, both written and spoken
- Fluent communication skills in English, both written and spoken
- Experience of working for min 12 months in a customer-facing rolewithin igaming B2C
- Candidates with previous experience of working with VIP management for the German market in igaming have preference and the basic salary will reflect experience
About this role
- Office-based in L-Imriehel, Malta
- Up to €40K basic starting salary
- Comprehensive bonus scheme of50% bonus on KPIs applicable after 3 months' training and trial
- A range of benefits to be introduced upon completed probation
*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU. We act on behalf of numerous clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent
Department CRM and VIP Role VIP Manager Locations L-Imriehel Yearly salary €28,000 - €60,000 Employment type Full-time
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