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GROUP RESERVATIONS COORDINATOR (German Speaking)
The Group Reservations Coordinator handles customer inquiries and lead requests for groups within predefined parameters. Works with customers to align customer requirements and actively up-sell each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Maintains customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and create contracts and other related booking documentation as required. Demonstrates selling skills, polite communication skills, and a detailed understanding of property operations, food and beverage, and planning.