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RumänienRumänien

DKV Mobility Services

Erstellungsdatum 24.04.2024

Order Administrator Support Specialist with German - Location Romania

Order Administrator Support Specialist with German - Location Romania

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,200 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect

The Order Administrator is part of the eMobility Operations department and is responsible for the accurate processing of customer orders always striving to provide the highest standards of customer service in accordance to the company objectives.

The Order Administrator coordinates daily activity for customer requests, processes customer orders and quotes, and maintains communication with customers and partners.

Main responsibilities:
  • Perform Order Management activities
  • Receive, review and enter customer orders in the DKV business systems (SAP, MS Dynamics etc) by ensuring the quality of customer information entered
  • Acknowledge delivery/installation date, register updates and keep track of changes
  • Constantly communicate with customers and colleagues in a timely manner
  • Maintain accurate records of customer data in company systems
  • Respond promptly to customer escalations after thorough verification of the issue and finding the appropriate solution or escalate to higher support level if unsuccessful


What makes you stand out

  • Highschool diploma, University degree desired;
  • Good communication and coordination skills
  • Attention to details and structured/analytical way of working
  • Customer focus
  • Reliability and flexibility
  • Interest in technical subjects and drive/interest to find solutions
  • At least 2 years of relevant experience in customer service /order management/ logistics/ supply chain.
  • Ideally, 2 years of experience in the field of electromobility
  • At least average level of MS Office
  • SAP experience represents an advantage
  • Ability to work efficiently in a team (or virtual, remote team)
  • Good command of German and English languages


We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together! #teamofteams
You should feel welcome with us from the very beginning!

We've been growing for about 90 years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We live "Lead in Green"

You want to drive the energy transition? Then you've come to the right place! We want to be the leading provider of sustainable products and services in our industry. Through our 2021 Green Pledge, we have committed to 1.) becoming a climate-positive company by 2023 and 2.) helping our customers reduce the carbon intensity of their fleet by 30% by 2030 compared to 2019.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!

Did you know that we have received several awards as an employer in recent years?

Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Zaharia Alexandra via [email protected].

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