Siebel Service Architect

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
The function
The CDC (Compass Deliver Center) is the global CRM delivery center for Daimler AG.
Compass, based on Oracle Siebel, is a high performing and scalable platform which is rapidly expanding in terms of functionality and global coverage for the aftersales CRM activities of Mercedes-Benz. To support new strategic initiatives and further improving the core disciplines of our delivery center, we are looking for a Siebel Service Architect (SA).Your responsibilities as our Siebel Service Architect

  • Support technical architecture governance
  • Elaborating and documenting architectural guidelines and governance rules
  • Support the technical lead in the implementation of projects
  • Setup and configure IT infrastructure
  • Support on technical design for project scope in close cooperation with IT consultants, project leaders, reporting specialists, process owners and other Service Architects
  • Maintain overarching technical solutions align between the different functional areas
  • Analyse the impact of proposed upgrades of other systems on the Siebel environment
  • Coordinate upgrades of the Siebel environment
  • Support of identification of project dependencies
  • Support operations in the area of problem management
  • Service Operations
  • Support on day to day activities to ensure reliable service provisioning
Job requirements needed as our Siebel Service Architect

  • University or Higher Vocational Education, ICT specialization
  • Fluent in English, fluent in German is a plus
  • Team player who can work independently
  • Creative and analytical mind
  • Take ownership and show flexibility
  • Minimum 3-5 years of experience as Siebel Developer
  • Technical Skills:
    • Design, implement and execute Software Build & Release Process (including specification Siebel builds components – repository, Workflow, Views & Responsibilities, srf, business services, CTI, EAI etc.)
  • Preferred Knowledge of:
    • Team leading/Coordination/Project management
    • Enterprise Architecture
    • .Net (
    • Interfaces and Web services (SOAP/REST/MQ)
    • Relational databases (Oracle)
    • Microsoft Windows Server W2012R2
    • Microsoft IIS
  • Good communication skills:
    • You are courteous and tactful at all times with customers and IT Colleagues.
    • You have the ability to share technical knowledge with users, colleagues and team mates in a clear and concise way (written and oral).
    • Possess the ability to maintain a network of contacts that can be leveraged to solve problems that may arise.
  • Decision making:
    • At times is able to function independently with limited work directions.
    • Is able to make work directions, following best practices.

Maintains awareness of team targets and milestones

We offer
You have the opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment.

Working hours 40 hours a week, Monday to Friday.

Attractive relocation package:

  • You will move from an area further than 50 km away from MB CAC into an area closer than 20 km away from MB CAC.
  • You will move from an area further than 75 km away from MB CAC into an area closer than 30 km away from MB CAC.
  • You will move from an area further than 100 km away from MB CAC into an area closer than 40 km away from MB CAC.

Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.

The procedure
Please use the “BEWERBEN” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

For more information about this vacancy please contact the Recruitment Office on +31 43 3562 212