Account Manager with German

Starting 2023, the LSEG Customer Connect (LCC) team is rapidly growing its footprint in Gdynia with a new Sales and Account Management hub tailor-made to maintain deep customer relationships to drive account revenue retention and growth.

We are looking for a new Account Manager to join our team with multifaceted strengths to handle a defined book of business of clients in EMEA - spanning across various customer segments.

Key Accountabilities

• strategically develop client relationships for a portfolio of 150+ customers
• retain clients and grow revenue across your book of business
• keep a strong rolling sales pipeline, look for up-and cross-sell opportunities at all times
• govern effective collaboration with Customer Success Managers, Proposition Sales Specialists, and other internal partners to reach sales goals
• connect client use cases to our solution offering and be your clients go-to person
• drive product migrations and projects seeking service improvement
• log your efforts and results to ensure accurate sales & cancel forecasting

What do you need to bring?

• fluency in English and German to support clients from different regions
• live in or be willing to move to the Tricity area - our office is in Gdynia and our hybrid model is a 3-day office week
• relevant work experience or a strong sense for account management, sales, marketing, or similar, relationship-based roles in a customer supporting environment.
• good understanding of or strong curiosity about the financial services industry
• ambition & passion for 'the new'
• outstanding communication skills, both verbal and written
• sense of accountability & timely reaction and the ability to prioritize tasks to maximise your impact

What will you do in your first few months?

• organically grow in a bold, fast-paced environment
• embrace your in-office and online onboarding journey
• raise your questions, concerns and needs to own your journey to success
• meet and bond with your Sales and Account Management team in Gdynia and beyond (several hundred potential new colleagues)
• work with the Sales and Account Management team, mentors and your leader towards building your professional AM persona
• build your internal network and learn to navigate it to get things done
• develop a general, solid understanding of our Financial & Risk solutions offering and articulate it relevantly towards clients, speaking 'their language'
• familiarize yourself with our internal tools
• learn how to position add-ons, products & solutions to generate strong interest in our offering
• build relations by organising plenty of virtual client meetings
• contact all of your customer base and learn to skilfully navigate through difficult and easy client conversations
• build strategies to retain your customers and to meet their needs
• start building your sales pipeline
• develop your personal brand, be a well-versed representative of our company to the outside.

YOUR PACKAGE WHEN JOINING GDYNIA TEAM:

• Bonus: bonus plan assigned to every position
• Wellbeing: monthly wellness and work-from-home allowance, and employee assistance program
• Lunch card: meal allowance on personal lunch card provided monthly
• Healthcare: private medical care with Medicover, premium package fully covered by employer and life insurance with Generali
• Future: corporate pension plan supported by Fidelity International offering additional 5% of base salary to invest in selected funds, and LSEG Employee Share Purchase plan available
• Reward and Recognition: additional awards and vouchers available for extra achievements
• Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
• Development: E-learning platforms access with a range of training and certified courses
• LSEG Products: availability to access to real-time economic data through our flagship Workspace platform
• Diversity: Inclusive culture built by colleagues from over 40 countries representing various age, gender, race, and beliefs
• Charity: 2 additional days off for voluntary jobs
• Office: brand new, sustainable office with cafeteria and chillout space. Location 3T Office, Gdynia is less than 200m to PKM station and a walking distance to SKM station. Underground car park with 122 spaces for LSEG employees
• Activities: sport teams and social events to join e.g. weekly yoga classes in the office
• Company events: Annual Summer and Winter Parties for colleagues and Family Day for employees with partners and children

We're proud to be recognised as a Great Place to Work '24.

Learn more about life and purpose of our company directly from the Gdynia colleagues' video: https://www.lseg.com/en/careers/where-we-work/gdynia-poland

Follow us on Facebook, Carers at LSEG Gdynia

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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