Ambassador for Pan European Desk with German

Sprichst du Deutsch und würdest gerne im Kundenservice arbeiten? Bei uns kannst du ein Ambassadorfür Pan European Desk werden und dein Wissen im Bereich Corporate Banking erweitern.

Job Description

Throw away your image of typical corporate banker - grey suit, long tie and sitting in a colourless building. Let us explain how the Pan European Service Desk (PED) is different from that image. How we redefined and revolutionized banking experience for large corporate clients of ING with pioneering spirit and can-do approach.
We started as a small, young and dynamic team with 3 Account Managers who performed a pilot project if we as ING can provide premium level of service for top ING clients by giving them Single Entry Point for all their daily activities. This was a real game changer for large corporate clients as they had to contact different branches all around Europe before. Things picked up from there rather quickly. We established PED as an international branch which provides premium service for our top segmented corporate clients. Making us part of the future of Corporate Banking!

Would you like to know more? Then check by yourself: Let us introduce you our Pan European Desk team from ING Hubs Slovakia in Bratislava (youtube.com)

If you answer yes to following question you can potentially be a new Pan European Desk Account Manager:

• Do you have customer-centric mindset and want to understand corporate clients?
• Do you enjoy being part of something new where you can roll up your sleeves
• Will you enjoy the complex environment of corporate banking mixed with a positive and casual workplace environment?
• You like working in truly international team (over 16 nationalities) and enjoy international collaboration?

Tasks and responsibilities of an Account Manager at ING's Pan European Service Desk:

• You will become one of ING's central point of contacts for large corporate companies.
• You will be managing our client requests, investigations, and changes in their banking services at ING.
• You will learn all the ins and outs of how to open accounts, change mandates, investigate large sums of payments, set up cash pool

Possibility to Grow:
We understand that experience in corporate banking is very difficult to come by. On the other side, we believe what with right mind set and motivation you can quickly learn and join our team. Due to complexity of work, we have 4 experience levels of account managers (from junior to senior) and our carrier path is transparent and clear.

We are looking for:
People who can take a challenge and turn it into an opportunity!
A person who enjoys collaboration within the team. Without this skill PED would not be in position where it is now. Collaboration keeps us going as corporate banking is very complex world. Perfect combination of your technical skills, thinking outside of the box with customer facing skills. You go above and beyond for our clients and you make them feel that they are receiving premium service. A person who likes to celebrate success, but who will roll up sleeves when things are not working out.

Wage (gross)
From 1 800 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component. We have various seniority levels open in Pan European Desk, so please apply!

Personality requirements and skills:

• You are fluent in English and German - verbal and written
• You have at least 2 years of experience in client service function from banking sector
• You have excellent client service skills (Attentiveness and Proactiveness)
• You have large appetite to learn continuously in corporate banking
• You are recognized as person with high level of ownership
• You feel comfortable in a fast-changing environment.

We offer you a bunch of great benefits

Friendly working environment

• You build your own working day - flexible working hours and work from home
• Daily working time: 7hrs 45min instead of standard 8hrs
• Daily refreshments - coffee, fruits, drinks
• Fully equipped gym accessible 24 hours / 7 days per week
• Game room with unlimited access
• Modern designed coffee corner and terrace with the grill spot

WellbeING

• Sick leave compensation: up to 80% of the monthly salary
• Life insurance contribution: up to 22,14 EUR/per month
• 3rd pillar contribution: up to 3% from your monthly salary
• 24/7 external mental health support
• Learning opportunities: internal and external learning programs
• Regular teambuildings, social events and communities

YOU/family/friends time

• Extra 3 PERSONAL days per year
• Extra vacation days: up to 10 extra days/per year
• We welcome your ING-positive friends: referrals starting from 1000 EUR
• 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
• Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

• Yearly bonus based on your performance and company's results
• Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
• Home office contribution: 20 EUR/per month
• Discounts from our and your favorite stores: up to 30%
• Warm welcome package for your fresh start
• Pet friendly office