Analyst / Sr Analyst - Enterprise Meeting Services (EMS) - German Speaking

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

About us

At Lilly, we make a difference for people the world over by discovering, developing and delivering medicines that help people live longer, healthier and more active lives. Central to all that we do are our talented and motivated professionals, circa 2000 of whom are based at our Global Business Solutions centre in Little Island, Cork. There we boast vibrant workforce made up of over 44 nationalities.

Established in 2010 to gain efficiencies in areas such as General Accounting, Purchase to Pay and Order to Cash, the GBS Cork quickly excelled in its financial directive, allowing the Cork leadership to ask, how can we apply these processes to other areas of the business? And so the GBS we have today was born, still leading in finance, but also evolving and expanding into diverse Business Service functions including Enterprise Meeting Services, Global HR Data Management, Medical Information, Procurement, Trial Capabilities and more to come on stream across 2020 and 2021.

Lilly enjoys a strong reputation for quality and consistent focus on employee development. We make it our mission to attract the best people, and we always look at alternative ways to provide opportunities for our people to excel, grow and build an exceptional and exciting career. Other than working with a great team, we also offer a very competitive benefits package. We provide an open, transparent and friendly work environment where we empower people and provide them with opportunities to develop their long-term career.

The Enterprise Meeting Services (EMS) team support Lilly Meeting Owners throughout Europe, Turkey, Australia and New Zealand, with meeting planning, oversight, execution and transfer of value (TOV) data collection to enable compliance with the EFPIA Disclosure Code. EMS teams locally provide support for Meetings Oversight, while the EMS teams located in the GBS complete Health Care Provider (HCP) contracting, payment, expense reimbursement and compliance support.

The EMS Team works cross-functionally with regular interaction with key business partners within the GBS, European & Global EMS network, along with other key connected functions in Lilly, in particular Global Transparency, Global Commercial Operations (GCO) and Ethics & Compliance.

The team is made of 60 multilingual and crossed skilled individuals providing services to HCP's across Europe.

Please note this is a 12-month Fixed Term Contract lease

Responsibilities:

The primary role of the EMS Analyst is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.

• Be seen as a "go-to" information resource for Contracting to Pay queries both from external HCPs and internal business partners.
• Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for assigned country. This requires supervising daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team
• Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs.
• Ensure compliance with data capture requirements to support the Lilly's ToV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication
• Review key metrics & communicate to key partners to ensure KPIs are being met & improved
• Ensure efficient and effective issue resolution for queries raised from EMS Associates, including advancing as necessary to the EMS Managers
• Effectively coach & mentor the EMS Associates to ensure they deliver excellence and compliance across key processes.
• Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
• Support global/regional EMS projects as required.
• Support the overall EMS team by demonstrating flexibility in providing cover for team members and training of new team members
• Demonstrate flexibility as this person will be primarily responsible for the German market but support on other markets will also be required
• You may be required to support other markets, language requirements permitting, as the need arises and as deemed appropriate by your line manager

Personal Attributes

• Ability to handle complexity and apply analytical skills, with attention to detail
• Ability to proactively & effectively analyse & resolve problems
• Ability to effectively prioritize and complete key tasks and deliverables
• Able to respond flexibly and compassionately to customer needs, managing their expectations effectively
• Ability to work in local/regional/global team environment and communicate effectively with both internal business partners of all levels & fields as well as external Business Process Outsourced organisation/Meeting Planning company team members

Requirements: Experience and Education

• 2-3 years' customer facing experience with excellent communications & compliance skills, together with experience identifying and delivering process change
• Bachelor's Degree (or equivalent work experience)
• Fluency in English and German is a requirement
• Experience in Sales Force, SAP P2P module, MS Office including Visio
• Experience with Contracting systems an advantage

The GBS focuses on the following foundational pillars across the full organisation to ensure a solid and consistent approach to running our business

Compliance

• Demonstrate a strong compliance-oriented mentality & help to build a strong compliance culture
• Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner
• Ensure ownership for all applicable Operational controls for your area as well as the remediation for any deficiencies and the sharing of all findings across the team.

People

• Actively work with the core team members, internal business partners, external support agencies, and Healthcare Professionals to build effective working relationships

Customer

• Demonstrate excellence in all interactions with our internal customers, business partners & external Healthcare Professionals
• Focus on measuring & improving our Healthcare Professional's experience with the EMS process & teams

Continuous Improvement

• Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
• Actively work with the core team members & Global/Regional EMS team to drive improvements for processes

Please note this is a 12 month Fixed Term Contract

Additional Information

*Travel Percentage - Up to 10% international travel may be required

Note: When applying internally for a position your current supervisor receives notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly