Associate, Shareholder Services I with German

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Associate, Shareholder Services I to join our Shareholder Services team. This role is located in Wroclaw, Poland.

The Shareholder Services team is responsible for responding to requests and queries from both retail and institutional clients. Enquiries are received via phone, email, or written postal correspondence. The team works to maintain and achieve agreed Key Performance Indicators (KPIs) with our clients, ensuring that service delivery is fast, efficient, and accurate. With minimal handoffs, we strive to meet shareholder needs in alignment with client expectations and regulatory requirements.

In this role, you will make an impact in the following ways:

• Respond to client queries via telephone, email, written enquiry or web chat in an efficient and professional manner.
• Dealing with escalations in the form of email queries which are received either from the client or internally to ensure they are acted upon in a timely manner.
• Prepare and check reporting to Clients and Investors through the appropriate and dedicated channels.
• Act as an SME for any projects which involve the Shareholder Services Team.
• Conduct training with any new starts or any ongoing cross training which is required.
• Reviewing team procedures as and when they come up for review.

To be successful in this role, we're seeking the following:

• 1-3 years of total work experience; experience in financial services, contact centre or client service preferred.
• Strong Microsoft Office skills, with a focus on Excel.
• Superior oral and written communication skills.
• Excellent analytical, organizational and time management skills
• Ability to multi-task, manage multiple projects and meet deadlines.
• High level of accuracy and professionalism
• Fluent in written and spoken English and German is essential for this role.

At BNY, our culture speaks for itself, check out the latest BNY news at:

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Here's a few of our recent awards:

• America's Most Innovative Companies, Fortune, 2025
• World's Most Admired Companies, Fortune 2025
• "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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