Rumänien, BucharestRumänien, Bucharest


Erstellungsdatum 14.11.2023

Automotive Technical Assistance Specialist (with German)


Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a competitive advantage and improve the everyday lives of people around the globe. We operate in over 30 countries with more then 15000 employees.


  • Processes the vehicle technical assistance requests coming from the expert technicians of the client
  • Ensures the respect for procedures and objectives defined by the client
  • Contributes to control and reduce Warranty costs
  • Contributes to the service continuous improvement, by meeting requirements defined in the Quality Management System
  • Processes the assistance request within delays set in the objectives
  • Analyses the requests and searches for a solution in the knowledge base "items", and if the need arises with his/her own technical skills
  • Transfers to Level 2 the assistance requests that cannot be solved at Level 1
  • Follows the assistance requests until the ticket is closed while giving information to the dealer
  • Ensures the respect for procedures while processing each task
  • Processes the assistance requests taking into account Warranty costs generated by operations and part replacements advised
  • Participates in continuous improvement to the service offered by proposing improvement actions to the hierarchy
  • Suggests creations or modifications of Items to contribute to the continuous improvement of the knowledge base


  • Engineering Degree or related
  • Fluent in German
  • Knowledge of automobile engineering and auto repair
  • Experience in an auto repair workshop would be an asset



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