Bilingual German/English Customer Support Specialist

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds' most successful Fortune 500 and Fortune 1000 companies.

We are looking for full time Bilingual German\/English Customer Support Specialist, who will assist customers through a complex process and driving the outcomes necessary for the ultimate success of our customers.

Responsibilities

• Work directly with the customer to send, scan, collect, organize, and update customer data
• Follow up with all customers to communicate incomplete or missing paperwork
• Clearly communicate statuses with customers by email and phone
• Submit and check statuses of submitted pending requests
• Submit trouble tickets to providers for any issues
• Submit all change requests with needed rejection information received
• Return any phone messages and reply to customers' emails
• Manage escalated customer calls

Requirements

• Strong organizational skills and administrative background in a fast-paced environment
• A professional communicator with excellent telephone skills; must be fluent in written and spoken English and German
• Logical and analytical approach to problem-solving skills
• Very detail-oriented with time management skills
• Proficient with Microsoft Word, Excel, and Outlook
• A professional communicator with excellent telephone skills
• Strong work ethic and time management skills
• Technical aptitude

Qualifications:

• 2+ years of administrative professional work experience
• Post secondary education
• Experience and comfort in interacting with customers
• Knowledge of VoIP technology and terminology

Benefits at Innovatia.

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered.
• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
• Ample growth and learning opportunities.
• Remote work opportunities
• Focus on work\/life balance.
• Immigration Program supporting immigration to Canada for eligible employees.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Innovatia is an equal opportunity employer.