Card Dispute Specialist with German

Job Description

Shape the Future of Payments with Nexi in 2025
Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we're leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you'll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

Why This Role Is Right for You
As a Card Dispute Specialist with German, you'll join a collaborative and forward-thinking team based in Kraków. Together, we ensure secure and efficient resolution of cardholder disputes, protecting customers from fraud and financial loss. Our team plays a key role in maintaining trust in digital payments by handling complex cases with accuracy, professionalism, and speed, supporting both Visa and Mastercard cardholders across Germany.

About Your Future Role
In this position, you will:

• Oversee the effective management of card dispute case handling and routine production tasks, ensuring adherence to Key performance indicators (KPIs) and agreed Service Level Agreements (SLA's) and Operational Level Agreement (OLA's), utilizing dedicated IT tools and systems integral to work processes.
• Support customers in minimizing losses in connection to third party fraud with payment cards.
• Ensure compliance with all relevant regulations and organizational policies.
• Collaborate with internal parties, including other Customer Service teams, Fraud, and Legal departments or external parties such as vendor partners.
• Handle errors, perform corrections, and investigate root causes.
• Handle customer communications via email and/or telephone according to KPIs and agreed SLAs.
• Report incidents in your area and maintain compliance in all actions.

What Makes You a Great Fit
We're looking for someone eager to make a difference. Here's what we value:

Essential Qualifications:

• Fluent in and German and English (speaking and writing).
• Ability to handle sensitive customer issues with professionalism and empathy paired with good communication, cooperation, and networking skills.
• Experience handling customer applications and administrative tasks in a professional, positive, effective way.
• 1-2 years of hands-on experience managing cardholder disputes, chargebacks, and fraud claims.
• Basic understanding of card scheme processes such as authorization, clearing and settlement

Bonus Skills:

• Proficient in IT Card Scheme system landscape will be an advantage.
• Familiarity with Visa/Mastercard dispute resolution rules and chargeback cycles is essential will be an advantage.
• Courses on fraud prevention, chargeback handling, and dispute resolution are highly beneficial.

Even if you don't check every box, your unique potential and willingness to learn could set you apart.

What's in it for You?

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Discover Life at Nexi
We're an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we're shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion at Nexi
We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.

Your Next Step Starts Here
If this opportunity excites you, we'd love to hear your story. Submit your application today, and let's shape the future of digital payments together!