Collection Analyst - Senior Process Associate - German - Hybrid Budapest!

Ready to shape the future of work?
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Collection Analyst - Senior Process Associate - German - Hybrid Budapest!

This is a role within Genpact HMS service line and is based out of Budapest CoE.

This position is for an experienced associate credit analyst within the EMEA Credit Management team based in Budapest. The primary purpose is to provide expert Credit management skills for the customer base in relation to managing the cash flow for the portfolio ensuring all cash flow targets are met and exceeded.

The employee is be required to liaise with all stakeholders/customers within and out with the organization, have strong communication and negotiation skills and a track record providing analysis and recommendations on how to improve the cash flow for the organization.

Responsibilities

• Drive cash flow improvements within EMEA region for the Electrical and Industrial Divisions. Required to successfully manage the assigned portfolio to deliver cash flow targets in line with monthly goals and expectations.

• Achieve Aged debt, DSO and collection goals utilizing advanced collection techniques in line with the SAP, GetPaid and Oracle processes.

• Initiate and drive pro-active collections by collaborating with the customers to identify queries or disputes prior to due date of invoices.

• Build and maintain a strong network and relationship with key stakeholders such as Claims, in country specialists, Sales, customer service, plant finance teams and end customer base to support collections and clearance of dispute management.

• Ensure all key work processes are followed through automated systems daily. (Dunning's, statements, invoice copies and customer responses).

• Ensure the integrity of the receivables by accurately clearing of all aged Cash on account in line with the agreed targets.

• Identify and categorize all aged debt accurately including robust commentary entered within the key credit systems and efficiently identify the stakeholder required to clear the balance that relates to a claim or dispute.

• Provide accurate weekly cash forecasts highlighting risks, opportunities and providing recommendations to management based on collection activity to ensure targets are achieved.

• Pro-actively support monthly action plans on delinquent customers and open disputes across the portfolio to support resolution and mitigate root cause.

• Manage and maintain the customer Masterfile for both SAP, Get Paid and Oracle systems ensuring accurate data on all customers.

• Daily release of accounting documents blocked in SAP.

• Daily sending out invoices by email or by post, depending on customer agreement.

• Credit notes coordination (credit note review, request approval, send to the customer, archiving)

Minimum Qualifications

• Education level required: Bachelor degree in Finance/Accounting or equivalent

• Relevant experience finance, credit or similar relevant experience

• Technical knowledge

• Advanced PC / Technical Skills

• Advanced knowledge with Microsoft Office Products including MS Excel and MS Outlook

• Experience of ERP preferably in SAP or GetPaid

• Soft skills:

• Excellent communication skills in German and English are required

• Other main European Language's preferable

• Excellent analytical skills to interpret and relate financial data so that the resulting comments describe the key risks and drivers

• High ethical standards

• Ability to deal with a range of issues efficiently and in a timely manner

• Attention to details

• Knowledge of process improvement techniques and the ability to promote positive change

• Good interpersonal skills - ability to work with all levels of the organization.

• Be very solutions driven, analytical and capable of delivering results

• Experienced in providing a high standard of customer care

• Able to work within a large, multi-cultural organization with international stakeholders

• Effective communication, evaluation and problem solving skills

• Strong cross/multi-cultural background and experience; sensitive to cultural differences

• Work well under pressure and be skilled at managing multiple tasks within demanding timelines

• Eager to work in a dynamic and complex organization

• High level of enthusiasm with a "can-do" attitude

• Passion for business and ability to drive change

Why join Genpact?
• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.