Collection Specialist - Senior Process Associate-German Hybrid Wrocław

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Collection Specialist - Senior Process Associate-German Hybrid Wrocław

Responsibilities
• Day to day Customer contact, including chasing for customer payment as determined by work queue and keeping customer accounts within your portfolio accurate, clean and up to date
• Direct contact with the customer accounting departments by phone/mail
• Assistance for cash allocation
• Responding to possible queries and cooperating with customer care and business units to resolve them
• Keeping a good relationship with the customers in line with the company's values
• Cooperating with different business units and reporting statuses during monthly governance calls
Qualifications we seek in you!
Minimum Qualifications / Skills
• German C1
• English B2
• Good Communication (Verbal and Written)
• Problem-Solving
• Negotiation
• Detail-Oriented
• Time Management
• Resilience & Adaptability
• MS Office

Preferred Qualifications/ Skills
• SAP S4/Hana
• Cora AR
• Power BI

What can we offer?

Attractive salary
Stable job offer - employment contract
Various trainings (initiating, soft skills)
Possibility of development
Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)

As an Equal Opportunity Employer - we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate's absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.