Collection Specialist with German

FUNDAMENTAL PURPOSE:

To be a part of and handling the Credit and Collection activities in German.

The focus is to review open accounts for collection, conduct collection calls and E-mails to collect Accounts Receivables, mail correspondence and telephone calls to customers to encourage payment of overdue receivables. Answering incoming calls to help customers understand their balance and due items.

PRINCIPAL ACCOUNTABILITIES:

Credit

• Follow local policy and EMEA Credit policy.
• Existing customer - review credit limit based on policy
• Manage blocked orders based on policy.
• Manage the customer credit risks followed by proactive actions and communications.
• Coordinate, update of Master data relevant for automated communication
• Help integrate any new business acquisitions or business extensions.

Collection

• Follow regular Dunning process.
• Reviewing open accounts in your own portfolio for collection efforts
• Conduct collection calls and E-mails to collect Accounts Receivables
• Mail correspondence to customers to encourage payment of overdue receivables.
• Negotiate customer disputes to resolution and documents root cause.
• Develop relationships with internal/external customers.
• Maintain accurate collection files.
• Identify issues attributing to account delinquency and discuss them with the Credit Manager
• Review and monitor all applicable collection reports.
• Provide timely follow-up on payment arrangements.

Credit Insurance (N/A)

• When applicable apply and implement Credit insurance process and policy.
• Cooperate with colleagues in CBO on all credit insurance matters

Processes & Procedures

• Follow the overall PPG policies and procedures.
• Communicate any local requirements that would deviate from standard process.
• Participate and Identify for any non-necessary activities.

Communication

• Communicate clearly and respond on a timely basis

Internal Controls

• Follow the internal control procedures required by PPG or Credit policy rules.
• Document and archive supporting documents.
• Follow procedures.

Tools & Techniques

• Follow standardisation principles and participate in Global standardisation process.
• Participate in local process improvement projects and support other management directives as prescribed.

REQUIRES (on the job):

(Functional/technical skills, knowledge & qualifications)

• Be fluent in Germany and English.
• Service minded and empathic.
• Effective business writing and professional communication skills.
• Demonstrated effective customer service skills.
• Preferably 1-2 years' experience in credit & collections, including interaction with a large customer base.
• Strong communication, problem solving and analytical skills.
• Good knowledge of the Excel.
• Accounts Receivable knowledge/experience is a plus.
• Detail oriented

QUALIFICATIONS/KNOWLEDGE:

AX Know How and ready to learn new ERPs.

Microsoft Office package

Used to working in a matrix organisation.

Prime Success Factors:

• Build Trust & Respect, Local Market knowledge & Customer Perspective

Individual Success Factors:

• Effective business writing and professional communication skills, Take Responsibility, Detail oriented. Empathetic with problem solving skills.

The duties and responsibilities highlighted in this Job Description are indicative and may vary over time. Post holders are expected to undertake other duties and responsibilities relevant to the nature, level and extent of the post and the grade has been established on this basis.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.