Compliance Specialist - German Speaker (VOIS)

Role Purpose:

Is to make sure that operation is conducting its business in full compliance with internal and external rules/regulations to ensure best customer experience, as well as professional standards, accepted business practices, and internal standards

Core competencies, knowledge and experience:
• Excellent stakeholders management
• Outstanding communication skills
• Excellent presentation skills
• Strong analytical skills
• Problem solving
• Creativity and innovation

Key Accountabilities and Decision ownership:
• Develop and implement an effective compliance program to ensure adherence to internal/external rules and regulations
• Create sound internal controls and monitor adherence to them
• Proactively audit processes and practices to identify weaknesses and failures
• Collaborate with Quality and HR when needed
• Set plans to manage compliance violations
• Investigate complaints raised by local markets and partners to spot failures
• Educate and train employees on regulations/process when needed
• Govern on recommended actions sent according to consequence matrix
• Analyze trends and prepare periodical reports to track progress and spot gaps
• Track individuals compliance performance and provide dashboard

Must have technical / professional qualifications:
• Minimum of 1 year experience in contact center industry
• Minimum of 1 years experience in German Account account (Customer facing).
• Excellent MS Office skills (Excel, PowerPoint, Word ...)
• Ability to communicate to various levels effectively
• German Language Level (C2)
• Familiar with the technicality/ Knowledge of GE consumer Care (Mobile Unit - Customer facing)

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Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.