job
Rumänien, BucharestRumänien, Bucharest

Wipro Technologies

Erstellungsdatum 07.02.2024

Contract Specialist with German

Job Tasks

- Ensure operational support to the Customer by processing all order management requests received from the Customer in a timely manner and according to the Customer's instructions/procedures.

- Assures interface between partners/customers, support sales, credit & collections, support business, delivery, process development and the customer. Makes sure that all the questions are answered in the agreed deadline

- Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with other teams. Translates customer requests

- Assures the check and balance function for all order-/ revenue- / and business relevant issues as well as to assure the compliance with policies

- Assures check and balance function, business controls and audit compliance in order to secure client' s financials. Assures compliance with the client's standards of business conduct

- Uses Customer's internal tools

- Meets customer's expectations/targets/Key performance indicators

- Sometimes needs to take over lead functions for customer projects from an admin point of view

- Ensures that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions

- Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams

- Takes over activities assigned by the manager

- Initiates and attends interdisciplinary meetings

- Analyzes processes and business cases in order to provide solutions for improvement

JOB REQUIREMENTS:

(Knowledge, skills, experience)

- Preferable previous work experience in Order management, Customer Service

- Fluent in English and German (written and spoken)

- Computer literate - particularly Microsoft Package (Windows, Outlook, Excel, Word, IE, etc.)

- SAP know-how will be considered a plus

COMPETENCY REQUIREMENTS:

(Behavior, attitude, capabilities)

• Understanding of operating in an near/offshore environment

• Strong Policy and Procedure know-how

• Excellent communication skills and customer oriented thinking

• Standing towards business and sales to assure the check and balance function

• Good knowledge in business administration

• Organizational and inter personal skills

• Strong team player

Order Management-Level 1

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