Customer Account Manager - German Speaker (m/f/d)

Customer Account Manager - German Speaker (m/f/d)

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology - with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.

In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries.

Want to know more about GBS? Check out here!

Our Opportunity-to-Cash business line provides a variety of transactional and digital services - from lead generation to the collection of incoming payments. We also provide services related to Quotation, Offer and Contract Management, Order Management & Logistics, Cash Collection, and much more!

Are you ready to be part of the change and help us make real what matters?

Your mission will be...

• Clarify incoming payment;
• Monitor and resolve discrepant open items before month end;
• Supports the preparation, verification process and maintenance in a cash allocation process;
• Internal communication and cooperation with Contact Business Unit's, Cash & Bank team;
• Establishing and maintaining contact with customers concerning payment trends, resolution of disputed invoices and others;
• Manage customer/account queries to ensure sales ledger balances are clean on customer account (reminder and complaint);
• Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;
• Timely reporting/escalation of disputes and collection issues to the division Sales;
• Respond to incoming collection concerns from the customer and internal stakeholders;
• Refunding credit balances;
• Participate in KPIs trends, root cause analysis of mistakes/errors and problem solving;
• Ensure Global and E2E compliance for activities performed in team;
• Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer's accounts.

We are looking for someone with...

• Degree/Experience in Accounting, Finance, Economics or similar is a plus;
• Basic German speaker;
• Strong computer skills and Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
• Ability to work under pressure, in a changing environment;
• A continuous learning attitudes;
• Able to propose and implement improvements in procedures;
• Strong problem solving and analytical skills;
• Strong customer focused attitude with a commitment to quality and customer service;
• Good communication skills and ability to work as a team member.

What you can expect from us...

A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.

In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

What makes us proud as an employer:

• Top Companies to work in Portugal 2023 (by LinkedIn);
• World's Best Employer 2023 - 1st place in the Engineering and Production category (by Forbes);
• Most attractive company to work in 2023 - 6th place (ranking of Universum);
• Company with the best reputation in the Technological/Industrial sector in Portugal 2023 (according to the Merco Empresas study).

Please attach your CV in English.

#Siemens #PeopleAtSiemens #GBSpartnerofchoice

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!