Slowakei, BratislavaCPM International
Erstellungsdatum 17.07.2023
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Customer Care Executive - German
What you will Achieve
The Customer Care Executive is responsible for end-to-end process of customer-related issues. In this role, you will communicate with external customers, as well as internally, to negotiate and resolve claims in a timely manner to ensure ongoing customer satisfaction. You need to demonstrate an understanding of clients' needs when it comes to cases that were escalated & thus, you will need to address these with the utmost urgency and professionalism.
This vital role will involve direct contact with the customer, as well as the cross-functional business partners. The main objective is customer delight & achievement of targets set within the KPI program.
Requirements
What are we looking for?
- A fluent level of German and English is a must.
- Excellent communication and customer-facing skills. Ability to interact with customers both by phone & e-mail. Good team player with an ability to work with teams both regionally, as well as globally to meet customer requirements.
- Ability to handle pressure when it comes to sensitive/escalated cases (social media, Executive Escalations, Legal cases).
- Able to manage complex situations involving multiple internal, as well as external teams to meet customer expectations.
- Capable to identify process gaps to minimize customer impact & improve internal processes.
- The expectation is on addressing those with respective owners in a constructive manner.
Benefits
What we offer
- Working Days/Hours: Monday to Friday between the hours of 08:00 am - 20:00 pm.
- Salary: €19000 gross/yearly.
- Bonus: yearly bonus in form of 13th salary based on KPI's.
- Allowances: €150 per month = Food Vouchers €100 Per Month (€1200 per annum with no employee contribution) +.commuting allowance of €50 Per month (€600 per annum).
- Working Model: Hybrid - 2 days home, 3 days office.
- Full-Training: 2 weeks from our office in Bratislava.
- Start date: 1st November 2023
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Who we Are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
#wecare#wearecurious#weachievetogether
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