Großbritannien (UK)Go To Outsourcing
Erstellungsdatum 18.07.2023
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Customer Interaction Specialist-English & Other Specified Language (German)
Pay: £11.62
Location: NE29 6EE
MAIN PURPOSE OF JOB
You'll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. As well as being comfortable working in a performance-driven contact centre environment with confidence. Ability to be communicate fluently in English language and second language (German) , both verbal and written.
CORE RESPONSIBILITIES
- providing professional and efficient customer sales and service in all duties
- making reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements
- first contact resolution of customers and clients queries, requests, orders and complaints
- proactively contact existing and potential customers with the aim of up-selling products
- match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products
COMPETENCIES / DESIRED EXPERIENCE
- previous contact centre experience is ideal
- good proficiency and navigation skills around a pc, excellent keyboard skills
- good telephone manner with a clear speaking voice
- good communication skills and the ability to build rapport with the customer
- ability to work well in a team
flexible to work at all times in the contact centre, including evenings and weekends
MEASUREMENT
- delivery of targeted personal quality and performance scores
- delivery of departmental KPI's and SLA's
- manager observation
- customer feedback (internal/external)
- compliance delivery
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