Libertex Group
Erstellungsdatum 12.09.2023
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Customer Journey Expert (German Speaking, Relocation to Montenegro)
Established in 1997, the Libertex Group is an international powerhouse with over 25 years of financial markets expertise.
Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of Libertex, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.
Libertex is the Official Online Trading Partner of FC Bayern, bringing the exciting worlds of football and trading together.
The Libertex Group in Numbers:
• 25+ Years of fintech experience
• 3M+ clients worldwide
• 700+ employees
• 40+ international awards (for Libertex)
• 300+ tradable assets (through Libertex)
The Libertex Group is constantly driven by a single passionate purpose - to tirelessly work on developing amazing fintech for people who simply want to have 'more' in their lives.
Job Overview
Seeking a Customer Journey optimisation specialist to enhance customer experience and drive business growth for Cyprus. Analyse and optimise the customer journey, collaborating cross-functionally to improve acquisition and retention. Join our team to deliver exceptional experiences and achieve business objectives.
Main Responsibilities
- Thoroughly document the current customer flow, capturing all relevant stages and touchpoints
- Gather and analyse metrics to assess the performance of each step in the customer flow, identifying areas for improvement
- Detect and investigate abnormal metric behaviour, taking corrective actions to optimise the customer journey
- Conduct comprehensive research to uncover insights and opportunities for enhancing the overall performance of the customer journey
- Collaborate closely with Product Managers and Product Owners of a Cyprus broker, facilitating the implementation of changes and improvements to the customer journey
- Provide valuable support to the Product Managers team by offering insights and recommendations regarding the customer journey
- Conduct competitive investigations and analysis to gain a deep understanding of market trends and identify areas where our customer journey can be further enhanced
Requirements
- Degree in Product Development, Analysis or any other relevant field
- At least 2 years of experience in a previous Product Manager, Product Owner, Customer Journey Analyst or similar role
- Fluency in German and English is a must
- Deep understanding of marketing research methodologies and practices
- Advanced knowledge of MixPanel or Amplitude for data analysis and customer insights
- Strong interpersonal and relationship-building skills to collaborate effectively with cross-functional teams
- Excellent presentation and organisational skills to effectively communicate insights and findings
- Preferred additional skills include familiarity with Jira and Confluence, overall understanding of the product management process, and knowledge of forex, stocks, CFDs and crypto trading
Benefits
- Work in a pleasant and enjoyable environment near the Montenegrin sea or mountains
- Quarterly bonuses based on Company performance
- Generous relocation package for the employee and their immediate family/partner
- Medical Insurance Plan with coverage for the employee and their immediate family from day one
- 21 working days annual leave + 14 days of public holidays
- Yearly reimbursement of travel expenses for the employee and family's flight home
- Corporate events and team building activities
- Udemy Business unlimited membership & language training courses
- Professional and personal development opportunities in a fast-growing environment
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