Customer Service (Native German Speaker)

Description

Do you have a fluent level of German and wish to work in customer services ? Then have a look, this might be your opportunity!  The company is specialised in digital transactions security. They provide video identification, back office and fraud detection services to companies around the world. You will work as a VideoAgent : You will have to assist the customers through their identity verification as a part of their onboarding process, following a closed and specific script.  What will you be doing on a daily basis ?• You will help customers through video calls strictly following the established process.• You will be in charge of verifying the identity of the customer.• You will have to check and verify the customers' data.• You will be dealing with electronic notifications and processes.• You will have to do some administrative tasks.

Requirements

You are the perfect match if : • You have a fluent level of German and you can also speak English (B2 level MINIMUM). • You can speak Spanish is a plus but not mandatory.• You are comfortable in front of a camera. • You are a communicative person and you know how to show empathy with people.• You have good organizational skills.• You are a good learner and you know how to make your place in a team.• You are someone flexible and you are able to adapt to different situations.• You have a demonstrable knowledge of Word and Excel.• You enjoy the world of new technologies. 

Offer

What will you get ? - Permanent contract with 2 weeks training.- Schedule : Monday to Sunday with rotations and 2 days off.- Working hours : From 12 midnight until 8am. - Full hybrid mode but you will have to be there for the training. - Holidays up to 23 days.- Salary : 25800€ / year.- Starting date : ASAP.