Experienced Customer Delivery Manager - Overall - German speaking (REF4461F)

Company Description

As Hungary's most attractive employer in 2025 (according to Randstad's representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.

DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

We are seeking an Experienced Customer Delivery Manager to take end-to-end accountability for customer service delivery in the international health market. This role involves managing service quality, optimizing portfolios, and collaborating with top management to drive success.

FOCUS AREA: OVERALL

• Forecast & Cost Controlling overall together with Squad and ensure the correctness within the central FS of HEALTH Account
• Drive internal request from different stakeholders
• Escation support in front of several customer
• Be part of SALES activities to ensure that solution / costing and to take approval from the PBU and as well the communication to them
• Support the Tribe Lead
• Be flexibel as CDM to work in differen customer areas

Key Responsibilities:

• Manage service delivery using ITIL frameworks (incident, problem, change management)
• Plan and control service provision in time, quality, and costs.
• Oversee multiple service chains and associated costs.
• Ensure end-to-end delivery and service quality for customers.
• Collaborate with portfolio owners for optimized service delivery.
• Possess deep technical knowledge of cloud computing and/or TSI processes.
• Ensure accuracy in financials and invoicing.
• Approve solutions and manage customer-impacting projects.
• Implement efficiency improvement measures and handle escalations.
• Monitor quality at the delivery unit level.
• Communicate regularly with delivery teams, suppliers, and customers.
• Manage and coordinate international interdisciplinary project teams.
• Engage with top management and develop global cooperation strategies.
• Escalation management / take MoD actions in the year

Qualifications

Required Skills:

• Strong leadership and project management experience
• Excellent problem-solving and analytical abilities
• Financial management and budgeting knowledge
• Technical understanding of IT systems and infrastructure

Essential Requirements:

• Fluent German (written/spoken) - direct customer communication
• Fluent English - internal team collaboration
• Service management experience with ITIL knowledge

Join our international team to deliver exceptional service while working directly with German-speaking clients and global stakeholders.

Additional Information

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.