Experienced Customer Delivery Manager - Security&NSSR area - German speaking (REF4364C)

Company Description

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary's independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

We're looking for an Experienced Customer Delivery Manager to take full responsibility for delivering excellent service to our clients in the international health sector. In this role, you'll manage service quality, improve service offerings, and work closely with senior leadership to ensure successful outcomes.

Key Focus Areas:

• Handling security-related topics, including ESARIS, ISO standards, and various technical systems
• Managing NSSR processes, including developing solutions and costing

Main Responsibilities:

• Oversee service delivery using ITIL practices (incident, problem, and change management)
• Build and maintain strong, long-term client relationships
• Lead cross-functional teams and manage multiple projects simultaneously
• Identify areas for improvement and implement cost-saving measures

Qualifications

What We're Looking For:

• Proven leadership and project management experience
• Strong problem-solving skills and analytical thinking
• Experience with budgeting and financial planning
• Solid understanding of IT systems and infrastructure

Requirements:

• Fluent in German (spoken and written) - for direct communication with clients
• Fluent in English - for internal team collaboration
• Hands-on experience with service management and ITIL processes

Why Join Us?

Be part of a dynamic international team where your skills will make a real impact. You'll work directly with German-speaking clients and collaborate globally to deliver top-quality service.

Additional Information

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.