Financial Services Account Specialist with German
Jobs for Humanity is partnering with FIS Global to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: FIS Global
Position Type: Full-timeType of Hire: Experienced (combination of relevant work and education)Travel Percentage: 0%Join our team and make a difference in the fintech industry!Are you passionate about innovation in the financial world? At our company, we value diversity, inclusion, and giving everyone a voice. We celebrate our success together and work smarter to create a positive impact. If you want to be part of this exciting journey, we would love to hear from you. Are you FIS?We are currently hiring for the role of Financial Services Account Associate Specialist with German. This role will support our Client Services team in Poznan.About the team:Our Client Delivery Group - Client Services is responsible for providing excellent customer service to clients in Germany and Austria, serving one of the largest asset managers globally.About your role:As a Financial Services Account Associate Specialist, you will be responsible for:- Responding to customer queries through phone calls, emails, and chat, ranging from everyday inquiries to complex issues.- Finding solutions to customer problems and ensuring high-quality service standards.- Verifying customer orders and processing them accurately.- Identifying and escalating difficult issues, as well as managing complaints.- Participating in projects aimed at achieving the company's goals and improving processes.What you bring:To excel in this role, you will need:- Experience in customer service, with strong written and verbal communication skills.- Fluent German language skills (at least C1 level) and good English communication skills.- High attention to detail, quality, and service orientation.- Ability to work independently as well as in a team, meeting set deadlines.- Solid organizational skills and resilience while keeping a customer-focused mindset.What we offer you:- Opportunity to work in an international company with colleagues from around the world.- Be part of an innovative and entrepreneurial environment within a growing department and team.- Option to work remotely with necessary equipment provided by the company.- Career development opportunities through our online training database and LinkedIn Learning.- Participation in projects and training sessions focused on soft and technical skills.- Enjoy a unique working atmosphere with team integration meetings and support from experienced employees.- Get involved in social projects and local initiatives.- Access to language courses.How to apply:To apply for this position, please fill out the form below and attach your resume. If you have any questions, please contact our HR department at [email address].We look forward to hearing from you and discovering if you are the right fit for our team!About Company:At FIS, we are committed to protecting the privacy and security of all personal information we process to provide services. For more information on how we protect personal information online, please see our Online Privacy Notice.Sourcing Model:At FIS, we primarily recruit through a direct sourcing model. We do not accept resumes from recruitment agencies that are not on our preferred supplier list. FIS is not responsible for any related fees for resumes submitted to our job postings, employees, or any other part of our company.Keywords: financial services, customer service, multilingual, German, asset management, communication skills