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BT Group

Erstellungsdatum 25.11.2023

German Speaker Service Desk Agent

Why this job matters

This is a role within our service desk teams, working with clients offering technical support. You'll be our primary face to these customers on a day-to-day basis, so clear communication and customer service skills are a must!

Please note that this role requires colleagues to work in shifts and is based in Budapest Office ( with hybrid working element to it).

What you'll be doing

Required and desired skills:
Soft skills:
• Ability to meet the customers' needs in line with the business requirements is a must
• Working with a cooperative and positive attitude in group settings to achieve common goals is a must
• Taking the responsibility and takes care of the consequences of making a decision
• Acting in advance of a future situation, e.g., making things happen, putting energy to solve the situation
• Good stress management skills in a fast-paced demanding field is an advantage

Professional skills:
• ITIL and Cisco troubleshooting experience is an advantage
• Customer support experience is an advantage
• Fresh graduates are welcome

Language skills:
• English on a fluent level is a must
• German on a fluent level is a must

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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