German speakers Reservations Agent based in Malta

About the job German speakers Reservations Agent based in Malta

Living in Malta offers an incredible experience full of positive aspects. This Mediterranean island has a rich history, a unique culture and stunning natural beauty. Here are some positive messages about living in Malta: Nice weather, rich cultural aspects, historical beauties and incredible environment!

Tasks;

• Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
• Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders
• Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
• Track all reservations on-request and provide the customer with an effective support
• Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
• Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
• Dealing with customer complaints in a professional manner
• Ad-hoc tasks as assigned by the Team Leader

Requirements

• Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
• Fluency in German and English
• Good sales and/or customer service skills from previous job experience
• Excellent communication skills written & spoken in the required language
• Ability to work in a fast-paced environment
• Good team player with ability to build and maintain strong relationships
• Word processing skills be able to type 25 WPM

Benefits

Full Training

Basic Health insurance- following 6 months of employment

Career Progression opportunities

Mobile schemes

Gym packages included

Relocation support

In-house canteen serving different healthy food with affordable prices

Monthly events

Free on-site parking

Staff discounts in over 50 local businesses