German-Speaking CS Agent

Join Our Team: German-Speaking Customer Support Agent

We are seeking a passionate and dedicated German-speaking Customer Support Agent to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our German-speaking clientele, ensuring a seamless and enjoyable experience for all users.

About the Role: Customer Support Agent with German Language Skills

This position is integral to maintaining the satisfaction and loyalty of our German customer base. You will be the frontline support, troubleshooting issues, and offering prompt solutions to enhance the user experience.

This role is based in Malta where full office presence is required.

Responsibilities of a Customer Support Agent:

• Provide customer assistance and resolve issues for our German-speaking and English-speakingplayers via live chat andemail.
• Assist and guide customers through the website, helping with navigation, account creation, and management.
• Collaborate with other teams, including Payments & Fraud, to maintain a secure and trustworthy gaming environment.
• Gather customer feedback to improve services and relay important information to relevant departments.

What We Look for in Our Candidates:

• Fluency in German and English is required; additional language skills are a plus.
• Previous experience in customer service, preferably in the iGaming industry or similar fast-paced online services.
• Excellent communication and interpersonal skills to interact with a diverse customer base.
• A team player who can equally thrive when working independently.
• Adaptability to work various shifts, including late eveningsand weekends, catering to our global customer audience.

Desirable Qualities:

• Problem-solving mindset with a proactive approach to customer satisfaction.
• Patience and empathy to understand and address customer concerns effectively.
• Strong organisational skills and the ability to multitask in a dynamic environment.
• Technical proficiency to navigate and assist with online gaming platforms.

Our Offer to You

We pride ourselves in providing a friendly and supportive work culture with benefits that include competitive salaries, private health insurance, and company-sponsored events. Your personal and professional development is paramount to us, and we offer various opportunities for growth and learning.

Start Your Journey with Us

If you are a German-speaking individual with a passion for customer service and looking for an exciting career in a vibrant industry, we would love to hear from you! Apply today to become a valued Customer Support team member and contribute to delivering outstanding service to our German market.

We are committed to an equal opportunities environment and encourage applicants from all backgrounds and genders to apply for this role.

Expected start date: 2nd September 2024!

Department Revenue & Operations Role German-speaking CS Agent Locations Malta Employment type Full-time