At Cepheid , we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.
Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting. Learn about the Danaher Business System which makes everything possible.
The German speaking Customer Service Specialist is responsible for the processing of customer orders, complaints, credits notes, invoice management and dispute resolution for customers from multiple countries across Europe. This role will deliver an enhanced customer experience through customer communication, effective resolution of customer issues and a culture of continuous improvement.
At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.
For this position we offer a hybrid working solution (3 days in the office, 2 home based).
In this role, you will have the opportunity to:
Process and track customer orders to delivery, problem solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric
Ensure capturing and resolution of complaints. Investigate root causes to resolve recurring issue resulting in complaints
Ensure invoice management & dispute resolution working in close collaboration with Accounts Receivable
Ensure processing of credit notes
Demonstrate commitment in resolving customers issues and responding to order status enquiries, ensuring a high level of customer satisfaction
Team with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction
Answering the telephone / forwarding calls, manage incoming correspondence and re-direct if needed to the departments/persons in charge
The essential requirements of the job include:
A first successful work experience in a Customer Service/ Customer facing role
Experience with ERP systems such as SAP and CRM systems, SFDC as well as MS Office products including Word, Excel, and Outlook
High attention to detail with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information
EDI experience with electronic orders and invoices desirable
Fluent in German and English, an additional European language is a plus
Travel: minimum 10% - regional and some international travel may be required
At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
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