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Großbritannien (UK)Großbritannien (UK)

Honeywell

Erstellungsdatum 09.02.2017

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German Speaking Customer Services Administrator

A fantastic opportunity has become available for a German Speaking Customer Services Administrator, to join a friendly, and busy team at our site in Motherwell. If you are passionate about delivering outstanding customer service, and thrive in a fast moving environment, then we want to hear from you. The Account Administrator is primarily responsible for managing the relationship with customers on a day to day basis. Primary contact will be via the telephone, taking customer calls and handling them in an appropriate manner, as well as via email through a managed inbox. Throughout you role, you will be responsible for a number of customers in an Industrial, Commercial or Aerospace environment, and you will work with other departments to allow efficient account management and focus on key customer priorities. Other responsibilities include:
  • Ensure the correct entry of orders using Esker “OCR” into SAP and carry out amendments in line with OM processes to reflect customers’ requirements
  • Control changing customer schedule requirements by interpreting existing and required schedules in line with agreements with customer and HW
  • Dealing with customer enquiries, expedites, delivery issues and tracking requests
  • Work with Production Control, PA Team and Source Factories to manage supply chain and ensure delivery of product in line with customers’ requirements
  • Keep focus on strategic customers, attend CFT meetings, be key contact for all customer related issues; provide regular up-dated Open Order Book reconciliations with relevant delivery dates
  • Provide pro-active information to customer when acknowledged promise dates cannot be met due to issues at manufacturing locations
  • Manage customer complaints via RMA process in SAP (warranty issues, short or wrong shipments, missing documentation etc.)
  • Support OM KPIs (Bookings, Billings & Backlog, Telephone Stats, Pending Orders, OTD, Response Time RMAs)
  • Month End/Quarter/Year End Revenue maximisation
  • Be focal point for liaising between customer and other HW functions (Engineering, Trade Compliance, Quality, Operations)
  • Represent CRC during specific projects (VSMs, OTD, CFTs)
  • Contract Review (as and when required)
  • Take turn in taking daily T2 Meeting according to CRC rota
  • Take turn in taking 5S Audit according to CRC rota
WHAT SKILLS DO YOU NEED?
  • Fluency in German and English is an absolute must for this role.
  • Strong interpersonal communication skills, dealing with both internal and external customers and Sales Force
  • Good organisational skills
  • Ability to use own initiative to make decisions and work under minimum supervision
  • Ability to work under pressure
  • Self-motivated
ATTITUDE
  • Strong team player
  • Goal orientated
  • Resilient
SALARY There is a fantastic package on offer for the successful candidate of this role, including a competitive salary, generous benefits package, and there is “early finish Fridays”. You will also have the opportunity to work for a renowned global organisation that prides itself on building relationships with people, and who consciously promote from within.  
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