German Speaking Service Desk Specialist 1

As German Speaking Service Desk Specialist you will be a part of Arvato Systems Global Delivery Service Operations unit and a member of our Service Desk team, who focuses on delivering support in incident management, providing high quality services to our customers all around the world. You will be responsible for supporting customers in system inquiries, working closely and establishing global connection with colleagues in different locations in the world.

General responsibilities:

• 1st Level Support
• Respond to customer inquiries via e-mail/ticketing system or phone
• Process and monitor technical incidents
• Advise and support the customer in consideration of functional requests
• Assist the customer in resolving 1st level issues
• Dispatch and track tickets for the 2nd and 3rd level of support
• Follow up on any customer issues requiring additional research
• Demonstrate the highest level of customer service and professionalism
• Work organized in shifts (including on-call hours during night time)

Job requirements:

• Excellent communication skills in German and English languages
• Previous customer service related experience
• Proactive and analytical approach
• Good problem solving skills
• Solution orientated and a team player
• Desire to grow and develop in IT industry

We offer:

• Monthly gross salary from 1400 to 2000 EUR, depending on your level of expertise
• Hybrid way of working, based on your own preferences, with cozy office space in the center of Riga, when needed.
• Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.
• Individual development and learning plan, including yearly budget for external training
• Necessary essentials - health insurance with dental services and sports coverage
• Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives
• Friendly, multicultural and cooperation orientated colleagues

About us

Global IT specialist Arvato Systems supports major companies through Digital Transformation. About 3,300 staff in over 25 locations epitomize in-depth technology expertise, industry knowledge, and focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support.

We look forward to receiving your application.

Received application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion. For more information, please click here.

Company: SIA Arvato Systems Latvia
Country: Latvia
State/Region: Riga
City: Riga
Postal Code: LV-1013
Job ID: 271123

Date: Jun 6, 2024

Location: