job
Ungarn, BudapestUngarn, Budapest

Vodafone

Erstellungsdatum 05.12.2023

German Speaking System Specialist

Hello there! We're Vodafone Intelligent Solutions (also known as _VOIS) and we're looking for a

German Speaking System Specialist

Role purpose:

To configure and maintain the MDM (Master Data Management) system environment (EDB, CPC, Salesforce, and associated systems) on behalf of Vodafone Germany Business Enablement. Technical support for current and future CRM systems/Salesforce with a focus on digital capabilities through involvement in conceptualization, management, coordination of external service providers, and partial systemic implementation for B2B sales. Participation in projects related to enterprise customer systems and processes (Salesforce, Erika, CPC etc.) with an impact on the entire departmental area of Vodafone Business Germany.

What you'll do:
• Monitor system processes, analyse data and report on findings
• Development, execution, and maintenance of complex SQL scripts
• Detailed process documentation of issues, workarounds and solutions in MS Visio and Word
• Act as a SPOC for all system and process related question for third party developers and stakeholders onshore
• Creating and running test scripts in the system
• Leading user acceptance testing of new functions and versions, supervise and coordinate tests, document results
• Participation in deployment projects, supervising the implementation phase
• Investigate errors, propose technical solutions for correction, drive implementation
• Propose improvement possibilities for the current processes in MDM, drive implementation
• Ensuring technical support for the sales team regarding inquiries and providing general assistance.
• Collect, formulate and document new demands and ensure successful implementation

What you will bring to the team:
• excellent oral and written communication skills in German and English
• customer focus
• negotiation skills
• problem solving skills
• team player
• flexibility
• experience in managing service providers in the customer care environment.
• strong knowledge in creating and evaluating Key Performance Indicators (KPIs)
• experience of a multi-system environment
• telecom experience (desired)
• experience of system testing (desired in the field of Salesforce Support)
• business data analysis skills
• team player attitude
• prioritizing skills

In return we provide you with:

  • A dynamic environment where innovative ideas are always welcome
  • A collaborative community where your professional goals and work are supported by a diverse team
  • Access to internal trainings through Vodafone University and external trainings via other providers
  • A supportive internal coaching and mentoring culture
  • Opportunities to participate in company activities and Vodafone Foundation events
  • Corporate assets including a laptop and mobile phone with Vodafone RED subscription (unlimited voice, text message, and data within the EU)
  • Cafeteria package
  • Private Medical Services
  • Employee Assistance Program to support your wellbeing and mental health
  • Life and accident insurance
  • You can work remotely overseas for 20 days a year
  • 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
  • You and your family members can enjoy several discounts from our partners
  • You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week


What you need to know about us

We are the engine that powers Vodafone around the world: our work impacts millions of people around the globe every day. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then _VOIS is the place for you.

#movewithus #_VOIS #VOISHU #LI-Hybrid

Not a perfect fit?

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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