German Speaking Travel Consultant, Operations

About Kuoni Tumlare:

Kuoni Tumlare is a Destination Management Company, part of JTB Group who deliver travel solutions and experiences that create value for our Partners and Society. We're a fun group, we value our employees' contributions and opinions, and strive to develop talent internally. The travel industry is dynamic, exciting, and adaptable with many interesting opportunities to explore.

About Japanspecialist:

Japanspecialist is part of the JTB Corporation, one of the world's most prominent travel companies. Founded in Japan in 1912, JTB has grown into a global force in the tourism industry, employing over 18,500 people across 35 countries.

At Japanspecialist, we are dedicated to offering unforgettable travel experiences to Japan and beyond. With our 360° approach to travel design, we create tailor-made journeys that cover flights, accommodation, guided tours, excursions, and other specialized arrangements.

Are you passionate about travel and creating unforgettable experiences? We are looking for an Operations Travel Consultant to join our dynamic team in Budapest, where you'll help travelers craft personalized trips to Japan. If you have a passion for Japan and a customer-first mindset, this is the perfect opportunity to make a real impact while sharing your love for travel!

About the role:

Are you a detail-oriented, organized, and proactive individual with a passion for travel? We are seeking a Travel Consultant in Operations to join our team and help deliver exceptional travel experiences to our customers.

In this role, you will be the backbone of the operational process, ensuring that every aspect of our clients' trips runs smoothly from planning through execution. You will collaborate closely with the sales team, partners, and service providers to make sure every journey meets our high standards of quality and customer satisfaction.

This is a fantastic opportunity for someone with experience in the travel industry who thrives on organization, multitasking, and delivering excellent service. Join our team and help bring unforgettable travel experiences to life!

Key Activities

Planning and development

• Create and review new and existing products and packages to ensure they meet the needs of our customers.
• Develop and update quotation and itinerary templates for both new and existing products.
• Participate in travel fairs, destination workshops to gain insider knowledge and expand your destination expertise, especially for Japan.
• Collaborate closely with the local sales team to ensure products align with market-specific needs.
• Take a proactive approach to continuous learning and development, sharing new product and destination knowledge with colleagues to drive team excellence.

Operations

• Provide a streamlined workflow, ensuring that inquiries are promptly responded to and correctly filed.
• Work closely with the Sales team to prepare travel offers, calculate pricing, and finalize itineraries for FIT arrangements.
• Book all services in the itinerary and arrange payments with suppliers.
• Prepare client's travel documents, ensure the accuracy of travel arrangements prior to tour to ensure smooth trip execution.
• Liaise with suppliers, ensuring successful trip execution.
• Provide necessary information to the internal finance team for payments

TO SUCCEED IN THE ROLE, YOU SHOULD HAVE

Knowledge/Skills

• Fluent German and English (business-level), both written and spoken are a must; Japanese language knowledge is a big advantage.
• Strong technical skills, particularly in Microsoft Office.
• Experience in quotation, booking, and itinerary building for individual and/or group travel services.
• Knowledge of Japanese language and Japan as a destination are a great advantage.
• GDS skills, with Amadeus experience are a plus

Experience:

• A minimum of 2 years' experience in the travel industry, focusing on individual and/or group tour operations.

WE ARE LOOKING FOR A PERSON WHO IS:

• Proactive and self-driven, taking ownership of tasks and delivering results.
• A team player who understands the value of collaboration and communication.
• Adaptable to multicultural environments, with a good understanding of cultural differences between teams and markets.
• A practical problem solver with a focus on accuracy and timely action, utilizing a structured and organized approach to planning and operations.
• Flexible, open to change, and able to manage shifting priorities and demands.