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Senior Business Development Representative (DACH)

German VIP Service support
Polen, WarschauPolen, Warschau

German VIP Service support

Erstellungsdatum 15.04.2025

We're BrainRocket - an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Malta, and Portugal.
Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers.
Together, we turn ideas into action-let's get started!

We are looking for a VIP Service Support to support our VIP Account Managers in transferring exceptional service to our high-value customers.

Key Responsibilities:
  • Support VIP Account Managers in controlling VIP client queries, updating account information, and processing special requests.
  • Handle emails, calls for documents, escalation and general support
  • Organise VIP customer database and keep track of high value client milestones, preferences, and activity.
  • Prepare reports to VIP Account Managers on customer interactions and account status.
  • Respond to VIP clients' queries, and ensure excellent service and swift resolutions.
  • Assist with processing VIP transactions (e.g., deposits, withdrawals)
  • Help coordinate and execute VIP promotions, bonuses, and special offers under the direction of the VIP Account Managers.
  • Track and monitor the effectiveness of promotional offers, assisting in reporting to the management team.
  • Ensure all VIP clients are informed about and receive their relevant promotions and bonuses.
  • Inform VIP account managers of any unusual behaviours or account issues.
  • Schedule meetings, handle VIP account documentation, prepare client reports, and maintain records for VIP clients.


Key Requirements:
  • Previous customer service experience, preferably in a high-end service industry
  • Fluent in German and English
  • Ability to manage multiple tasks with accuracy
  • Ability to work closely with VIP Account Managers and other team members
  • Discretion in handling sensitive information, ensuring all VIP data is kept secure and confidential.
  • Evening and night shifts
  • Ability to handle customer complaints with a positive attitude


Benefits:
  • Snacks in the Office;
  • 20 / 26 days of vacation per year;
  • 6 days of sick leaves without document required;
  • Attractive office location and facilities - Brain Embassy office;
  • Medical insurance for you and your partner;
  • Sports package;
  • Birthday, wedding, and newborn gifts;
  • Languages classes (partially paid by the Company);
  • Career growth opportunities;
  • International corporate parties, great team-building events and activities.


Bold moves start here. Make yours. Apply today!

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