job
Malediven, Lhaviyani AtollMalediven, Lhaviyani Atoll

IHG

Erstellungsdatum 18.10.2023

9 haben sich bereits beworben

Guest Experience Maker (GEM) * German speaking

As Guest Experience Maker (GEM), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Guest Experience Maker (GEM), I will assume full responsibility for the efficient operation in the following:
  • Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
  • Notify concerned departments for guest arrival and ensure that they have the guests' history and preferences information before the arrival.
  • Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
  • Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
  • Offer welcome drink and cold towel on arrival.
  • Escort guests accordingly throughout the resort.
  • Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
  • Knowledge of fire & safety procedures and exits.
  • Upsell all resort, spa, LIFE and restaurant facilities.
  • Ensure all equipment of the department is kept clean and in good working condition.
  • Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
  • Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Guest Experience Maker (GEM), I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
  • High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
  • Technical skills include MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions and guest service.
  • Fluent in German and English; I understand that additional languages are preferred.

The above is intended to provide an overview of the role and responsibilities for a Guest Experience Maker (GEM) at Six Senses Kanuhura. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Kanuhura is an equal opportunity employer. This policy applies to all terms and conditions of employment.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

You're about to be the author of this journey that takes you through life's undiscovered passageways, hidden treasures and meaningful experiences.

It's a story unlike any other. Out of the ordinary, one could say.

A journey across lands and seas, a tale about what it means to connect to the world around us.

Let the journey begin...

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Mehr Jobs in Malediven

Was wir machen

Auf Workwide findest Du Deinen perfekten Job im Ausland. Es ist einfacher als Du denkst! Denn seit 2014 haben wir schon Tausenden von Deutschen dabei geholfen, diesen Schritt zu wagen. Workwide ist die größte Plattform mit deutschen Jobs im Ausland! Du kannst auch einfach ein Profil erstellen, um direkt mit unserem hilfsbereiten Recruiterteam zu sprechen. Wir können dir Jobs vorschlagen und dir alle Fragen rund ums Arbeiten im Ausland beantworten.

Kontakt

[email protected]

+49 361 55897933

Workwide Group

Arnstädter Straße 50

99096 Erfurt

Workwide Spain SL

Calle del Marqués de Guadiaro nr 5

29008 Malaga

Copyright © 2024 Workwide Group, All Rights Reserved
FacebookLinkedinInstagram

Cookies

Workwide.de benutzt Cookies um die bestmögliche Funktionalität der Webseite bieten zu können. Durch die weitere Anwendung dieser Webseite stimmst du der Verwendung von Cookies zu.