Head of Account Management - German Market

Factorial is a leading HR SaaS company dedicated to optimizing HR processes for small and medium-sized businesses. Our platform streamlines operations, enhances efficiency, and supports business growth.

We are looking for a senior, German-speaking leader with strong commercial acumen and a proven track record in account retention and expansion . As Head of Account Management for the German market , you will be responsible for leading and scaling the German account management team, ensuring high customer retention and driving upsell opportunities.

You will also act as a key liaison between customers and our Product team , ensuring German market-specific needs and gaps are communicated effectively and addressed.

Key Responsibilities:

• Lead and scale the German account management team , ensuring high engagement and performance.
• Drive customer retention and expansion , ensuring long-term satisfaction and reducing churn.
• Develop and execute commercial strategies that enhance upsell opportunities within the German market.
• Collaborate with the Product team , gathering structured feedback on German market needs and advocating for necessary improvements.
• Implement data-driven account management strategies to optimize customer engagement and growth.
• Ensure strong internal collaboration with Sales, Operations, and Customer Success teams to drive overall business success.
• Monitor KPIs and continuously optimise team performance , leveraging automation and process improvements.

Requirements:

• Fluent German speaker , with excellent English communication skills.
• Proven experience in senior account management leadership , ideally in a SaaS or subscription-based business.
• Strong commercial skills , with a focus on retention, expansion, and upselling.
• Experience in leading and scaling teams.
• Ability to work closely with Product teams , effectively communicating market-specific needs and gaps.
• Data-driven mindset , with a structured approach to decision-making and strategy execution.
• Strong stakeholder management and collaboration skills.
• Experience in an international, fast-paced environment is a plus.

Why Join Factorial?

• Lead and scale the account management team in one of our key European markets.
• Be a strategic voice in shaping our German market strategy and product evolution.
• Work in a high-growth SaaS company that values data-driven decision-making.
• Competitive salary with performance-based incentives and career growth opportunities.

If you are a seasoned account management leader with a strong commercial mindset and the ability to bridge customer needs with product strategy, we would love to hear from you!