Griechenland, AthensGriechenland, Athens


Erstellungsdatum 11.01.2024

Incident Manager with German Skills

Company Description

Arηs is a fully independent group of companies specialized in managing complex IT projects and systems for large organizations, focusing on state-of-the-art software development, business intelligence, and infrastructure services.

We are composed of 16 entities across 8 countries that are unified by the Arηs Group, with more than 2.500 consultants.

This corporate structure enables us to respond quickly to market changes and customer requests and to communicate and make decisions without layers of bureaucracy.

Our success can be attributed to the synergy among our nine complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum agile software development framework.

Established in 2016, the Greek entity Arηs Developments Hellas aims to extend Arηs Group activities dedicated to the European market providing high-quality services in Software Development, covering the entire application development lifecycle: starting with user requirements, business process redesign, and specifications, to continue with development, testing, and application maintenance.

Job Description

Are you an experienced Incident Manager with a strong command of the German language?

Do you possess exceptional problem-solving skills and thrive in a fast-paced environment?

If yes, we'd like to meet you!

We're looking for a talented professional to join our team and play a pivotal role in ensuring seamless incident resolution and service restoration.

You will be responsible for:
  • Ensuring a normal IT service operation and the users' ability to work is restored as quickly as possible and the business impact is minimized with the organizational units that
  • support IT integration and services
  • Ensuring that the agreed service levels are provided
  • Classifying and analyzing the Tickets handled by the 2nd level Support Team
  • Assigning the tickets to the team members or escalation to 3rd LvL or Advanced support
  • Responsible for handling the high impact Tickets received(Prio 3 Tickets) by following the established complex procedure
  • Organizing and executing the daily team meetings
  • Reporting to Service Manager
  • Weekly telco meetings with client
  • Tickets reporting


Who you are
  • Bachelor's/Master's degree in Computer Science or a relevant field
  • Fluent in German and English verbal and written communication skills. (at least a C1 degree in German)
  • 3+ years of experience in Service Desk
  • Experience in IT support (advanced level)
  • Experience in SC3 (ServiceNow) ticketing tool
  • Advanced MS Office program skills
  • Good communication and presentation skills
  • An analytical, independent, and structured way of working
  • Good problem-solving skills in solving complex challenges
  • Strong Team spirit along with independence in executing daily tasks

Bonus Skills
  • ITIL certificate
  • Java experience (entry-level)

Additional Information

What's in it for you
  • We want you to be well compensated for what you bring in, so we offer an attractive salary package
  • Not a morning person? Enjoy our semi-flexi working hours!
  • Your health matters to us, so you're secured with a health insurance plan from day one
  • We chat a lot, so you'll be equipped with a mobile phone & data plan
  • If you're a big foodie (like us) you'll appreciate the ticket restaurant card to spend in restaurants or grocery shops to spoil yourself and your family
  • Enjoy snacking during breaks? Grab some fresh fruits from our kitchen available in the office each week
  • Developer's fuel is coffee, and the supply source is in our kitchen!
  • We are excited for challenges, so you are invited to take part in exciting projects that make a difference in people's lives at national and European level
  • We never stop learning and evolving! To keep up with ARHS level, join our own training sessions and online courses that we provide
  • We love the ARHS vibes so we gather on smaller and bigger occasions to celebrate good times together! Take a sneak peek at the video below!

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