As an Installers Manager in our After Sales & Service team, you’ll play a huge role in creating and coordinating our network of subcontractors or Field Service Representatives who are responsible for the services for our products and clients. Moreover, you’ll ensure that every procedure follows our quality specifications and policies.
Finally, you’ll be responsible that all milestones on the roadmap are accomplished.
If you are passionate about excellence, we invite you to be part of the change, to be part of the electric revolution. Jump in together with Wallbox for a better and cleaner world.
You will: Create, develop, and consolidate Wallbox Subcontractor Network. Be responsible for the delivery of every service within the Quality standards. Ensure that the Subcontractors Network consistently provides excellent and industry-leading levels of Quality and Customer Service. Ensure that the Subcontractor Network maximizes profitability on all projects without compromising on agreed standards. Attend all strategic meetings regarding the ongoing development and improvement of the Subcontractors Network. Continuously improve the Subcontractor's Network experience by consistently studying, analyzing, and developing our processes and systems around the needs and expectations of our customers. Manage, schedule, and organize services for Wallbox customers. React to instructions from the responsible for the Service Operations team and take direction regarding the best interests of the Wallbox customer base. Attend regular, scheduled meetings to discuss the performance of the services and generate ideas for improvement. Take ownership of the quality of the project in all cases and ensure that any issue is solved satisfactorily for the Subcontractors Network, customer, and the company.
Requirements Bachelor's degree or higher. Minimum of 2 years of work experience with customers and/or subcontractors. Native German and fluency in English, other languages are a plus. Excellent interpersonal skills. Ability to manage and adapt to fast-changing priorities. A strong desire to learn in a rapidly growing and dynamic startup environment. Ability to work closely with end-users in a consulting, services, or support capability. Accountable, rigorous, and autonomous individual.
Benefits First-class private health insurance Free online language classes (Spanish & English) twice a week Flexible compensation valid for restaurants & food delivery apps, transportation, childcare, and learning & development. Hundreds of discounts in different brands & services with our Wallbox Circle benefits platform Car discounts & special advantages if you choose an EV! Smartpoint for all your online orders & services at our offices Free coffee to fuel those tough Monday mornings Variety of breakfast and lunch dishes, every day, at a discounted price at our canteen Learn and grow in a company of over 45 nationalities and counting! No suits! Unless it's Carnival or Halloween