Rumänien, TimisoaraRumänien, Timisoara

Manning Global AG

Erstellungsdatum 19.05.2023


IP NOC FO Engineer


: ​​
  • 24*7 Alarm monitoring of IP access and IP core devices.

  • Ticket creation, canceling, clearing, resolving, and closing incident records on Remedy tool.

  • First level diagnosis of all minor, major and critical alarms.

  • Forward tickets to the next level but engineer must ensure that only relevant tickets are forwarded to other functions like BO and FLM.

  • Troubleshooting of known faults/Identified scenarios.

  • Follow and adhere SLAs and KPIs for Network alarms and Customer complaints.

  • Coordinate with BO, TAC and FLM teams

  • Coordinate with SOC team for the tickets raised by Telefonica SOC for service and performance alarms

  • As a part of change management, do pre/post health checks and co-ordinate change management

  • Raise tickets as a part of problem management for recurring faults

  • Resolve the tickets and incidents by analysis and identification techniques

  • Responding to an alarm notification to evaluate the impact of the alarm.

  • Qualifications:

  • 3 to 5 years of experience in working with OEM or Tier 1 mobile service providers carrying out responsibilities in network operations.

  • Should have an operations experience in following technologies implemented in Mobile network, Routing, switching, MPLS/Basic Troubleshooting

  • Should have experience in providing Level 1 fault management support, executing changes in the network

  • Device level experience for any of the following mentioned network elements in IP equipment like Huawei, ALU, Cisco, Juniper etc.

  • Should have a basic understanding of mobile backhaul networks on MPLS, Ethernet, and Protocols like BGP, OSPF, STP, VTP, HSRP/VRRP.

  • Have good analytical and technical issue resolution skills.

  • Should have good experience of Alarm Management, Fault Management, Change Management / Configuration Management.

  • Should have user level knowledge of IP monitoring tools like HPOV, WhatsUp Gold tools, preferable to have experience on Netcool, Remedy

  • German speaking skills preferred

  • English writing and speaking skills

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