24*7 Alarm monitoring of IP access and IP core devices.
Ticket creation, canceling, clearing, resolving, and closing incident records on Remedy tool.
First level diagnosis of all minor, major and critical alarms.
Forward tickets to the next level but engineer must ensure that only relevant tickets are forwarded to other functions like BO and FLM.
Troubleshooting of known faults/Identified scenarios.
Follow and adhere SLAs and KPIs for Network alarms and Customer complaints.
Coordinate with BO, TAC and FLM teams
Coordinate with SOC team for the tickets raised by Telefonica SOC for service and performance alarms
As a part of change management, do pre/post health checks and co-ordinate change management
Raise tickets as a part of problem management for recurring faults
Resolve the tickets and incidents by analysis and identification techniques
Responding to an alarm notification to evaluate the impact of the alarm.
3 to 5 years of experience in working with OEM or Tier 1 mobile service providers carrying out responsibilities in network operations.
Should have an operations experience in following technologies implemented in Mobile network, Routing, switching, MPLS/Basic Troubleshooting
Should have experience in providing Level 1 fault management support, executing changes in the network
Device level experience for any of the following mentioned network elements in IP equipment like Huawei, ALU, Cisco, Juniper etc.
Should have a basic understanding of mobile backhaul networks on MPLS, Ethernet, and Protocols like BGP, OSPF, STP, VTP, HSRP/VRRP.
Have good analytical and technical issue resolution skills.
Should have good experience of Alarm Management, Fault Management, Change Management / Configuration Management.
Should have user level knowledge of IP monitoring tools like HPOV, WhatsUp Gold tools, preferable to have experience on Netcool, Remedy
German speaking skills preferred
English writing and speaking skills
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