IT Service Desk Agent (German Speaking)

Company Description

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

Ever wondered what it feels like to be an IT Service Desk Agent (German Speaking) in Netcompany?

Joining us as an IT Service Desk Agent, you will be a part of a vibrant team who support of mission-critical applications.

As an IT Service Desk Agent you will:

• Manage the full lifecycle of an incident received from customer in Issue tracking software (JIRA)
• Investigate, analyse and resolve an incident or service request
• Hand over the incident to internal teams
• Prepare documentation when needed
• Maintain standard system configurations
• Collaborate with internal and external stakeholders

Qualifications

What would make you a fit for the role:

• Computer Science, Software Engineering or relevant IT field
• Understanding of markup languages (xml,xsd)
• Strong communication verbal & written skills. To be able to communicate with IT and Business teams (internal & external)
• Ability to multitask and prioritise
• Fluency in English, German

Additional Information

Being a part of the Netcompany team, you will be provided with:

• The opportunity to work in a modern environment & in a hybrid working model
• A seamless onboarding experience and a buddy to support you on your first steps
• A competitive compensation & benefits package
• Health and life insurance program
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany in Athens, you will be part of a vivid team of 2,300+ tech professionals. When at the office, you'll have the flexibility to work from our three modern, sustainable, and state-of-the-art offices!

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/