IT Service Desk Analyst - German and English-BP

Your responsibilities:

Within the international IT department of ALDI SÜD, you are responsible for delivering high-quality support by fulfilling the tasks below:

• Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-mail from our Budapest office and home office
• Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems.
• Record, track, and follow up on incidents and requests using our ticketing system (ServiceNow).
• Collaborate with training, quality, and expert groups.
• Install programs, perform data backup through remote access.
• Test new hardware and software to ensure compatibility and performance.

Your profile:

• Confident intermediate or higher English AND German written and oral language skills.
• Willingness to work in shifts (7/24), on weekends, and on bank holidays as well (additional shift allowance is applicable).
• Eager to learn and adapt to changes and new IT solutions.
• Customer-focused with strong communication skills.
• Maintain a high standard towards own work and demonstrate excellent problem-solving abilities.
• Team player with a positive attitude.
• High school diploma or higher education.

Relevant work experience is not required. We welcome applications from fresh graduates and career changers!

What we offer:

• A constantly growing organization with increasing opportunities for career advancement.
• Possibility to participate in international projects with travel opportunities.
• State-of-the-art working environment, easily accessible by public transportation.
• Secure, long-term job opportunity with outstanding salary and benefits.
• Home office possibility
• Comprehensive training programs and professional development opportunities.
• Support for maintaining a healthy work-life balance.

Location:

1112 Budapest, Boldizsár utca 2

Start date:

Immediately

Online application:

Please use our online application and attach your resume.

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At ALDI, we always keep customer satisfaction in mind. Our more than 4.200 employees work every day to create the optimal customer experience. Join us and start your ALDI career in one of our stores, in our warehouse in Biatorbágy, in our head office, or in one of our service centers in Budapest or Pécs. Take your first step and join our successful team.

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