job
Polen, Polanica ZdrojPolen, Polanica Zdroj

Qurate Retail Group

Erstellungsdatum 08.11.2023

Bewerben

Junior HR Services Specialist with German

Qurate Retail Group Global Business Services center in Cracow is a member of the Qurate family that offers world-class Finance, HR Services, IT and Software Engineering to Qurate team members in Germany, Italy, Poland, the United Kingdom and the United States. Our GBS center is an exceptional facility, with an efficient and remarkable design and culture.

Currently we are looking for:
Junior HR Services Specialist with German

The Junior HR Services Specialist serves as employees' first point-of-contact for questions about HR policies and processes, and executes against key HR processes as assigned (i.e. Compensation, Talent Acquisition, Employee Relations, Organizational Effectiveness, etc.). The associate is responsible for answering employees' queries, educating them about Workday and/or knowledge management system or routing them to the appropriate individual while tracking all customer contact in the internal corporate database.

Responsibilities:
  • Delivers Team Members HR Service support to managers and Team Members
  • Provides information and resolution to issues pertaining to calls and emails in a timely, courteous, and professional manner, providing high-quality, timely and professional customer service
  • Performs HR data entry into Workday and resolves Service Now tickets.
  • Takes initiative to maintain documentation and current knowledge and understanding of People policies, practices, and procedures, creates process maps where applicable
  • Performs duties as assigned by the Manager


We are looking for candidates who:
  • Have customer, service mind-set and a proactive way of working to service the customers in a "can do" attitude
  • Speak very good English
  • Speak good German
  • Have up 0-1 year of experience in HR/HR Services or Customer Service
  • Want to develop within the field of HR
  • Experience in working in HR systems such as Workday and strong working knowledge of MS Office will be strong asset
  • Experience using Case Management software is an asset
  • Present excellent communication skills, ability to operate in an international, matrix organization and consumer-oriented attitude
  • Have the ability to work independently and as a team member
  • Are able to handle multiple tasks simultaneously in a fast-paced environment


General benefits:
  • Great onboarding experience
  • Attractively located office with collaboration spaces, gaming room, football table, billiards and showers
  • Hybrid work model combining office & remote work (required presence in the office: 3-5 times per month)
  • Onsite parking space for employees
  • Company performance-related bonus
  • Referral program with a financial bonus
  • Salary allowance for remote work
  • Life Insurance
  • Retirement pension plan
  • Budget for development (including language courses and others)
  • Clear career path with the possibility to gain experience in the international environment
  • Access to an internal Learning Lab Platform with multiple trainings oriented for professional growth


Lifestyle benefits:
  • Access to MyBenefit platform (Multisport included)
  • Team Building activities
  • Charity initiatives
  • Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice - 1 day/year
  • Working environment promoting diversity and inclusion


Health benefits:
  • Private medical care
  • Mental health support line for you and your relatives


Join us as we enrich life's everyday moments - including yours. Apply today!

If you enjoy being a part of a team, creating experiences and delighting customers, it's so you. If you're excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you'll find amazing projects to work on. If you want to grow professionally and learn every day, you'll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you'll be amazed at what's available for our team members! We offer a comprehensive Total Rewards package including competitive compensation and great benefits, employee assistance/wellbeing programmes, and much more. With friendly teams, ambitious projects and fast-moving careers, working with us - it's so you!

For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at CareersQI@qvc.com for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles - if you'd like to be considered under this scheme, please indicate this on the application form.

Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.
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