Polen, Polanica ZdrojPolen, Polanica Zdroj

Qurate Retail Group

Erstellungsdatum 21.01.2024

Junior Technical Service Specialist with German

The Qurate Retail Group (QRG) offers the most engaging shopping experiences, combining the best of retail, media and social. QRG consists of eight leading retail brands: QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, Grandin Road and reaches over 360 million homes worldwide through 17 television networks and multiple e-commerce, social pages, mobile apps, print catalogs and in-store destinations. QRG delivers increasingly personalized content to customers through data analytics and machine learning.

Since 2016, QRG Global Business Services center in Cracow, a member of the QRG family, offers world-class Accountancy, IT, Finance, HR and Software Engineering services to our branches in Germany, Italy, the United Kingdom and the United States.

Join us as:
Junior Technical Service Specialist with German

  • Be the first contact for client assistance
  • Resolve nearly all Tier 1 problems by applying standard procedures, including ensuring compliance with applicable regulations
  • Receive and process requests that may involve multiple steps, following established procedures
  • Escalate incidents/service requests
  • Resolve work requests that may involve coordination with other responsibilities. Identify IT colleagues or vendors needed to resolve an issue and ensure problem resolution
  • Manage multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members
  • Provide remote administration and troubleshooting

What you will bring:
  • Experience working with customers
  • Very good English and German language skills
  • Ability to adapt when, due to business demands, deadlines and priorities change.
  • Excellent communication and interpersonal skills.
  • Strong analytical skills and attention to detail.
  • Experience in Customer Service would be an asset

What we offer:

General benefits:
  • Hybrid work model combining office & remote work (required 3-5 times per month presence in the office)
  • Attractively located office with collaboration spaces, gaming room, football table, billiards, showers and onsite parking space for employees
  • Financial allowance for remote work
  • Company performance-related bonus
  • Referral program with a financial bonus
  • Life Insurance
  • Access to internal Learning Lab Platform with multiple pieces of training oriented for professional growth

Lifestyle benefits:
  • Access to MyBenefit platform (Multisport included)
  • Team Building Activities
  • Charity programs
  • Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice - 1 day/year
  • Work environment promoting diversity and inclusion

Health benefits:
  • Private medical care
  • Mental health support line for you and your relatives

Join us as we enrich life's everyday moments - including yours. Apply today!

If you enjoy being a part of a team, creating experiences and delighting customers, it's so you. If you're excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you'll find amazing projects to work on. If you want to grow professionally and learn every day, you'll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you'll be amazed at what's available for our team members! We offer a comprehensive Total Rewards package including competitive compensation and great benefits, employee assistance/wellbeing programmes, and much more. With friendly teams, ambitious projects and fast-moving careers, working with us - it's so you!

For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles - if you'd like to be considered under this scheme, please indicate this on the application form.

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