Kundenberater mit Deutsch und Englisch - Kraków

• Hybrid-Work: 2 days at the office (heart of Cracow) and 3 remotely from home
• Working schedule time frames: Monday- Friday: 7:30 - 16:00 (30min lunch break is paid) (Polish time time - always 8h/day, 40h/week, 5 days/week)
• NO EXPERIENCE REQUIRED
• Training: 1 month, ideally in the office.

About the company:

Our client is a large multinational family-owned consumer goods company offering high-quality products in nutrition, beauty, and home care. The company was founded in 1959 in the United States, and operates in more than 100 countries while supporting direct sellers of the company's products. The Polish headquarters in Cracow were founded in 2010 and gather more than 600 employees speaking 28 different languages serving more that 40 countries. The enterprise is known from its widely-addressed values of work-life balance, freedom, reward and family.

Clients needs:

For their offices in Cracow they need CUSTOMER SUPPORT REPRESENTATIVES who will interact with the company's clients by addressing inquiries revolving around product support, invoices, complaints and shipments. All contact with customers is inbound, not outbound.

What you will be doing:

• Manage business queries and inbound calls (each call lasts approximately. 2-3 minutes)
• Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
• Process requests and update data in the database
• Document interactions in the ticket system
• Generate innovative ideas and solutions that will improve customers satisfaction

Requirements:

• Native command of German
• Fluent level of English (min. B2)
• Enthusiastic, communicative approach and willingness to support our customers
• A great approach to teamwork and focus on internal and external customers
• No experience needed but it would be an asset
• Excellent soft and communication are a must

CONTRACT:

Standard employment contract for indefinite period of time after 3 months of probation.

FOR INTERNATIONAL CANDIDATES:

+ 2000 PLN Gross bonus for candidates relocating to Poland per month for the next 6 months

List of benefits:

• Private medical care
• MyBenefit Cafeteria Platform (with Multisport card available)
• Group Life Insurance after probation period
• Additional day off for your Birthday
• Additional two days off per year for voluntary activities of your choice
• Employee discount for high-quality companys products
• Various portfolio of internal & external trainings: professional certifications, access to e-learning platform
• Language courses co-financed by the company