job
IrlandIrland

Oracle

Erstellungsdatum 12.02.2024

Level 1 Technical Helpdesk Support, Oracle Food & Beverage GBU - Fluent English/German required

Job Description

Do you want to work with exciting customers in the food and beverage industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come and grow your career with us.

Oracle is a technology leader that's changing how the world does business. We're looking for a strategic problem-solver to deliver post-sales support to our customers, helping them gain real value from the Oracle Electronic Support Service. You'll be the main point of contact for new clients, introducing them to Oracle and building their relationship with our support teams.

Responsibilities

Why work at Oracle
  • A competitive salary with exciting benefits
  • Office and flexible working
  • Learning and development opportunities to advance your career
  • An Employee Assistance Program to support your mental health
  • Employee resource groups that champion our diverse communities
  • Core benefits such as life insurance and access to retirement planning
  • An inclusive culture that celebrates what makes you unique


What you'll do

We need you to understand operating systems, hardware, software, networks, and how they work together. You'll support our customers with technical and non-technical issues such as product compatibility, support, shipping, and electronic support fixes.

  • Answer hospitality support calls and queries in German language
  • Provide solutions to customers or pass their case to the relevant team
  • Resolve issues in real-time where possible
  • Manage escalations and advise our teams on customer issues
  • Update cases in our customer database
  • Communicate case progress to customers
  • Meet or exceed individual and company targets
  • Experience in POS Systems and from the Food & Beverage/ Hospitality environment as well as helpdesk support would be advantageous.
  • Fluent German and working knowledge of English skills are required for this role
  • Work Mon-Fri between 8.00-18.00 CET


At Oracle, we don't just respect differences-we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

We expressly encourage disabled candidates to apply for this position. Please therefore feel free to voluntarily inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30% together with official decision on equality) in accordance with the German SGB IX.

Qualifications displayed in the job posting

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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