Großbritannien (UK), RingwoodGroßbritannien (UK), Ringwood


Erstellungsdatum 22.08.2023

Multilingual Customer Experience Consultant(German/English)

Vacancy Name
Multilingual Customer Experience Consultant(German/English)

Location City

Main Purpose of Job
The SIIL Group is an international life insurance, pensions and investment group with approximately
27,500 staff and over 40 million customers. A division of this group specialises in Accident Insurance
and are dedicated to developing and providing uncomplicated insurance plans to protect their
customers and their customers' loved ones. SIIL are regulated by the Financial Conduct Authority
(FCA) in the UK.
COMDATA provides multi-channel (phone, email, letter, fax) and multi-lingual (English, French,
German, German, Italian) customer service support for SIIL from our Ringwood contact centre. This
means that we handle communications from customers in regards to policy enquiries, cancelling
policies, updating customer details (address, payment methods), initial claim enquiries and general
policy or customer enquiries.
As the products are highly regulated the environment we work in is highly regulated with maximum
focus on TCF (Treating Customer Fairly). COMDATA aim to provide an exceptional customer
experience to all SIIL customers and we continually measure customer satisfaction in the contact
centre to make sure we deliver this!

Key Responsibilities
Ability to quickly establish rapport with customer/prospect through the use of
approachability, empathy, addressing the customer by name & intelligent questioning
2. Ability to assimilate, relay & provide information whilst paying close attention to detail
3. Ability to respond to customer queries and complaints via email or letter in both English and
country of origin.
4. Ability to remain positive, courteous & professional at all times
5. Focus on customer to deliver the FCA guidelines and fundamentals of the call SIIL require. At
all points making sure the customers is treated fairly.
6. Ability to communicate and empathise and a real willingness to help.
7. The ability to stay focused and controlled, ensuring all core elements are addressed
8. You will be expected to complete additional duties when required
9. To have fun at work!

GBP 0.0

Package Notes
IIP Accredited Employer
BUPA Life Insurance Scheme
Suggestion Box Monthly Winner Paid Reward
Cycle To Work Scheme
Childcare Vouchers
Home Computing Scheme
Dentist scheme
Eye test vouchers
Excellent onsite training and induction
Staff room with complementary refreshments
Corporate discounts, including hairdressing, gym membership, restaurants and bars
Monthly dress down days
Involvement with local charities and fundraising days/events
20 days holiday per annum plus an additional day per year of service up 5 days
Bank holidays entitlement
DBF Academy career progression structure
Recently renovated premises
Specific benefits on campaigns you work on including discounts, incentives and prizes.
Recommend a friend scheme paid reward
Apprenticeship positions available
NVQ qualifications
Limited free car parking.

Applications Close Date

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