Großbritannien (UK)Großbritannien (UK)


Erstellungsdatum 08.08.2023

Online Customer Service Advisor - German Team (UK Based)

Position: Online Administrator/ Online Customer Service Advisor

Employment type: 12 month fixed term contract

Working hours: Mon-Fri, 37.5 hours per week

All equipment & training will be provided

About us

TopCashback is one of the world's biggest cashback sites and we help save our members money when they shop. We have more than 20 million members globally and work with more than 6000 brands across three different continents.

We're extremely proud to provide an award-winning service to our members. Most recently we have won one of the most prestigious accolades for UK businesses -the Queen's Award for Enterprise in International Trade. We are a six time winner of Cashback site of the year at the Moneyfacts Consumer Awards. We have also won a range of accolades at the prestigious Performance Marketing Awards including Industry Choice of Publisher (six times in the last seven years) and Best Team in Performance Marketing (won in 2021).

At TopCashback, since we began, we have been committed to building a fair, diverse and inclusive company. We believe that diversity and nurturing a culture where we can all be our true selves at work, makes us stronger as a business. We celebrate differences and foster a fair and equal environment for us all to flourish in. After all, we spend most of our time together.

With fairness at heart, we're committed to being an equal opportunity employer regardless of race, ethnicity, gender, sexuality, religion, disability, nationality, age or similar. Whoever you are, whatever walk of life you are from, we'll welcome you to our TopCashback family.

The Role

A truly exciting opportunity for a Native level German speaker to join our small and Friendly team. You will be responsible for communicating with our German members online, keeping them up to date and providing information about their account, transactions, or payment information. This is done through our Backoffice, various social media platforms and e-mails.

We will provide all the training you will need helping you work in a timely manner and demonstrate good problem solving and customer service skills. And bonus, this is all done online, we are not a call center environment.

Key Responsibilities

  • Responding to customer support queries through Backoffice, social media sites and email
  • Troubleshooting all queries using a logical approach
  • Setting up of the website / offers and creation of emails to customers
  • Updating, reviewing, and editing site placements and content
  • Working to the set service levels and KPIs
  • Recognising any issues and alerting the line managers
  • Delivering excellent levels of customer service at all times
  • Supporting other members of staff within the team

Required Skills

  • Clear written communication skills in both German and English
  • Problem solving and analytical skills.
  • Professional and hard working
  • Self-motivated and able to work under their own initiative
  • Organised with the ability to prioritise workload and deadlines

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