Operation Manager with German language

Company Description

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Job Description

Purpose

Interface between SC OPM/SDM/Service Owner (Customer) and operation in defined field in order to keep quality of the production.

WHAT WILL YOU DO?

• Responsible for part of service chain, cross Department level (technical layer).
• Responsible for KPIs and SLAs / OLAs of the related services.
• Accountable for technical content of operational / specialized technical concepts.
• Ensure the quality of provided services and provides operational support.
• Coordinate, manage and monitor operational performance on the respective technical layer and cooperates with various departments.
• Identify, formulate and implement the improvement of processes and policies to maximize operational output.
• Support SC OPM in planning the requirement for resourcing at both Department and Team level.
• Operational interface between the production and SC OPM.
• Support SC OPM in explanation of production options for SDM.
• Responsible for the default reporting ordered by the SC OPM.
• Monitor, manage and improve the efficiency of provided services.

Qualifications

YOU WILL SUCCEED IF YOU:

• have Secondary education
• 2 years of experience
• ITIL Foundation certification
• speak English and German - Upper intermediate (B2)
• have skills mentioned below

IT Technical Skills

• MS office - Advanced
• Core platform knowledge - Intermediate
• Related platform knowledge - Basic

Soft skills

• Effective communication
• Presentation skills
• Negotiation skills
• Team work cooperation

Other Skills

• Project management
• Process overview
• Quality management
• Leadership skills

Other criteria or requirements

• Proactive approach
• Willingness to change, flexibility
• Customer, value, result and performance orientation.
• Stress resistant

Additional Information

WHY SHOULD YOU CHOOSE US?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work - life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1170 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.