Großbritannien (UK), GlasgowGroßbritannien (UK), Glasgow


Erstellungsdatum 23.11.2023

Operations Technician (Dutch or German speaking)

Job Description

Are you fluent in English and another European language, with previous data processing experience?

If interested in joining one of the largest commercial insurers in the world with excellent employee benefits and a truly diverse work culture, then we would love to hear from you!

We have a great opportunity for an Operations Technician to join us - this role can be based from Glasgow or Madrid.

Role Purpose:
  • To provide the highest standards of quality, service delivery and accuracy within the Operations function by reviewing instructions received from the Underwriters and Underwriting Assistants, accurately enter submission data in our systems and prepare policy documentation.
  • To support the Operations Manager as Process Owners for all retained and outsourced processing and related activities and act as Subject Matter Expert for all retained and outsourced work elements.

Key Responsibilities:
  • Undertake audits and Quality Control checking of outsourced and retained work elements to evidence the service being provided. Take personal responsibility for the Quality Control of own and outsourced work elements to ensure that the highest standards of delivery are achieved.
  • To create submissions in our systems by extracting information from broker documents and internal emails.
  • To prepare required policy documentation within agreed SLAs and quality standards.
  • Production of system over limit reports and daily SOX reporting (including outsourced partners processed business) for Team Leader sign off.
  • To review and monitor all outsourced work elements, identify type and frequency of problems or inefficiencies, track root cause analysis of rework and make recommendations for continuous improvement.
  • To oversee and maintain delivery of Contract Certainty requirements for both retained and outsourced bookings.
  • To undertake processing and control of broker Closings and other Underwriting Support activities.
  • To have an in-depth understanding of processes and to adopt an ethos of continuous review with the intention of improving, error proofing, automating, simplifying, clarifying and eradicating any "non-value" process steps.
  • Proactively gain and develop knowledge of all P&C lines of business to facilitate accurate processing for both retained and outsourced work elements.
  • To accurately complete monthly global RI treaty input to Registration System within agreed timescales.
  • To assist Credit Control with the management of credit referrals within agreed limits of authority.
  • While the processes stabilise, to Quality Check booking requests received on Registration System or any other format before forwarding to Third Party service provider


Knowledge & Experience:
  • Native/bilingual level in Dutch or German and professional level in another European language (ideally German or Dutch)
  • Experience within a Processing role is essential, particularly experience of following written instructions, data entry and document/report drafting.
  • Previous Commercial Insurance experience is preferred.

What we offer in return:
  • 29 days of vacation a year
  • 2 days working from home option + additional flexible days
  • Working from home allowance
  • Entry time flexibility
  • Private medical insurance
  • Life and accident insurance
  • Meal allowance
  • Pension plan
  • Stock purchase plan
  • Flexible compensation scheme
  • Gympass
  • Employee assistance program
  • Comprehensive Learning & Development offer
  • Flexible Working

(Please note or benefits package differ across UK and Spain locations)

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for positions with Chubb Spain must be legally authorized to work in Spain.

About Us

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

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