Join our client, a dynamic company focused on revolutionizing healthcare through cutting-edge medical equipment. Our passionate team is dedicated to developing scalable solutions that tackle the most complex health challenges worldwide. We believe in making an immediate, measurable impact on a global scale while providing a nurturing environment for your career growth and development.
As a German-speaking Order Management Specialist, you will play a vital role in ensuring exceptional client experiences for clients across multiple European countries. You'll handle customer orders, manage invoices, and assist with dispute resolution. By fostering effective communication and continuous improvement, you'll contribute to our vision of becoming the leading provider of seamlessly connected diagnostic solutions.
In this exciting position, you'll have the opportunity to process and track customer orders, troubleshoot delivery issues, and drive improvements in our On-Time Delivery metric. You'll also investigate the root causes of issues, striving to resolve recurring problems and enhance client satisfaction. Collaborating closely with various teams, including Demand Planning, Logistics, Finance, and Tech Service, you'll maintain a strong partnership focused on meeting or surpassing customer expectations.
To excel in this role, you should bring prior experience in a similar position. Proficiency in ERP systems like SAP and CRM systems, such as SFDC, along with familiarity with Microsoft Office tools like Word, Excel, and Outlook, will be valuable. Fluency in both German and English, both written and spoken, is essential.
Some regional and international travel, approximately 10%, may be required to support our clients effectively.
We value flexibility and offer eligible roles the opportunity for hybrid work arrangements. As part of our team, you'll be empowered to try new things, work hard, and enhance your skills with the guidance of dedicated leaders. You'll enjoy the support of powerful tools and the stability of a well-established organization. If you're ready to discover your full potential and make a difference, now is the perfect time to join us on this exciting journey.
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